Support Associate - White House Black Market

Chico's FAS, Inc.; Byron Township (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a fashion-obsessed team as a Support Associate, where you will play a vital role in enhancing the customer experience. In this entry-level position, you will support sales operations by processing merchandise, maintaining store organization, and promoting exceptional customer service. This dynamic role emphasizes teamwork and personal growth, allowing you to thrive in a collaborative environment. With flexible scheduling and opportunities for development, this position is perfect for those looking to build a career in retail. Become part of an inclusive team dedicated to making women feel beautiful and confident.

Qualifications

• High school diploma or equivalent is required.
• Previous stock or cashier experience preferred.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Support customer service principles for a cohesive experience.
• Maintain boutique cleanliness and organization.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Teamwork Skills

Adaptability to Technology

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Visual Merchandising

Job description

Support Associate - White House Black Market

Join our team as a Support Associate at White House Black Market with Chico's FAS, Inc.

Location: 350 84th St SW, Byron Center, MI

Become part of a fashion-obsessed team dedicated to creating a styling and social experience that makes women feel beautiful.

Position Objective

The Support Associate supports a customer and product-focused sales culture, emphasizing core principles in all store operations. Responsibilities include merchandise handling, stock processing, and organizing the stockroom. We believe our team is the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy replenishment for the sales floor; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and displayed promptly.
• Accurately enter receiving documents, reconcile invoices, and handle store-to-store transfers and locate requests.
• Manage visual materials, props, signage, and store hardware efficiently.
• Participate in pricing adjustments and markdowns.
• Notify management of cash supply needs.
• Assist with visual merchandising, including floorsets, window displays, signage, etc.
• Maintain boutique cleanliness and organization.

Customer Experience

• Support and promote the MAPS (Most Amazing Personal Service) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Foster an inclusive, collaborative environment.
• Seek personal development opportunities and feedback.

Other duties as assigned. Responsibilities may vary across different brands.

Qualifications

• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 or older
• Excellent communication and customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Adaptability to company technology
• Ability to stand for most of the shift
• Work quickly within strict timelines
• Teamwork skills
• Experience with visual merchandising is a plus
• Effective communication using headsets
• Flexible schedule including nights, weekends, and holidays

Physical Requirements

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications at any time for future openings. Accommodation requests for disabilities are available; contact your local Store Manager for assistance.

Store Location: 3666 Tanger Outlet Center, Grand Rapids

Chico’s FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Retail

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