Support Associate - Chico's

Chico's; Whitehall (Lehigh County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a Support Associate to join their dynamic team. This role focuses on fostering a customer-centric sales culture through effective merchandise handling and stock processing. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational skills and a commitment to exceptional customer service. As part of a collaborative team, you will have the opportunity to grow and develop while contributing to a positive shopping experience for customers. If you are passionate about retail and enjoy working with people, this position offers a fantastic opportunity to make a difference.

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Promote and model the Most Amazing Personal Service principles.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Multitasking

Education

High School Diploma or Equivalent

Job description

Join our team dedicated to inspiring women to express their individuality through styling and social experiences.

Position Objective: The Support Associate supports a customer and product-focused sales culture by performing sales operations functions such as merchandise handling, stock processing, and stockroom organization. We believe our team makes us the most amazing place to work, learn, and grow!

Functional Responsibilities:

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location for replenishment; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented timely.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately.
• Receive and process visual materials, store stockroom hardware, and participate in pricing and markdown activities.
• Alert management to cash supply needs and assist with visual directives and boutique cleanliness.

Customer Experience

• Promote and model the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Foster an inclusive, collaborative problem-solving environment.
• Seek personal development opportunities and feedback.

Other duties as assigned. Responsibilities may vary across brands.

Qualifications:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn new technology and work primarily standing.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication using headsets.
• Regular attendance and flexible scheduling, including nights, weekends, and holidays, are required.

Physical Requirements:

• Constant walking/standing during the shift.
• Occasional lifting up to 50 lbs.
• Frequent climbing.

We are always accepting applications for top talent. You may apply at any time; however, positions may not be currently open. Accommodation is available for applicants with disabilities. For assistance, contact your local Store Manager.

Location: 0657 Lehigh Valley Mall

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.