Service Desk Analyst I

City of Plano; Plano (TX); In loco; USD 25.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive medical, dental, and vis

TMRS retirement with 2:1 match

Retirement Security Plan enrollment

Up to three weeks of paid vacation

Up to three weeks of paid sick leave

Nine paid holidays

Tuition Assistance

Free Library Card

Half-price recreation center

And so much more

Descrizione del lavoro

The City of Plano is seeking a Service Desk Analyst I to be the welcoming presence and first line of support for our team's technology needs. This full-time role provides helpdesk assistance across departments and helps keep city operations running smoothly.

You will tackle technical issues, document solutions, and provide friendly, customer-focused service to colleagues. Regular daytime hours with occasional on-call duties help support city services and community programs.

Mansioni

• Be the welcoming presence and first line of support for the team's technology needs.
• Tackle technology challenges, find solutions, and ensure technology helps people.
• Join Team Plano and help keep the City connected, supported, and running smoothly.
• Regular daytime schedule Monday–Friday with rotating on-call and occasional after-hours support.

Descrizione del lavoro

Our Culture

At the City of Plano, our culture is grounded in service, teamwork, and making a meaningful impact. Our SERVE values—

Our SERVE values—Stewardship, Engaged, Respectful, Visionary, and Excellence—guide how we work, while our A.P.R.O. principles—Adaptable, Professional, Relationship‑Focused, and Outcome‑Based—reflect who we are at our core.

This is an organization where you can grow, contribute, and be part of something bigger than yourself. That’s why our guiding principle is simple and clear: SERVE Like a Pro—it’s in our DNA.

Job Details

Job Title

Service Desk Analyst I

Job ID

226459

Location

City of Plano - All Others

Full/Part Time

Full-Time

Regular/Temporary

Regular

Hourly Salary Range

Are you ready to put your tech skills to work and make a difference?

The City of Plano is on the search for a motivated and customer-focused Service Desk Analyst I to be the welcoming presence and first line of support for our team's technology needs!

Do you enjoy tackling technology challenges, finding solutions, and ensuring technology helps people rather than holds them back? If you're passionate about technology, thrive on helping others, and love turning technical frustrations into positive experiences, we want to hear from you!

Join Team Plano and help keep our City connected, supported, and running smoothly!

Additional Information

The regular work schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position also requires participation in a rotating on-call schedule with other Service Desk Analysts and occasional attendance at after-hours meetings to support City departments.

For the complete job description for a Service Desk Analyst, view job description .

Full-Time Benefits

• Comprehensive medical, dental, and vision plans
• Membership in the Texas Municipal Retirement System (TMRS), in which the City matches contributions 2:1 upon retirement
• Enrollment in the Retirement Security Plan (RSP) which is fully funded by the City
• Up to three weeks of paid vacation
• Up to three weeks of paid sick leave per year
• Nine paid holidays
• Tuition Assistance
• Free Library Card
• Half-price recreation center membership

And so much more! Learn about our benefits online .

Equal Employment Opportunity

Equal Opportunity Employer - EOE/M/F/V/D

Open positions are subject to close without notice.