Supply Chain Ops Specialist II — Data-Driven Logistics Pro

American President Lines; Louisville, Northern (KY, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

CEVA Logistics in Louisville, KY is seeking a Supply Chain Ops Specialist II to provide operational support, data reporting, and transportation coordination across air, ocean, and ground services.

You will interface with customers and carriers, manage documents, track shipments, prepare basic reports, and assist with quotes. The role offers competitive benefits and a dynamic team in a global logistics leader.

Qualifications

• High School diploma or GED.
• Five years of office experience in a logistics/transportation environment.
• Proficiency with Microsoft Office and databases.

Responsibilities

• Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs; address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.
• Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically standard to complex.
• Manage various documents for accuracy; requires operational knowledge of customers, carriers, and procedures. Update various operational/customer data in software systems and applications, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve.
• Utilize databases, logs, and other sources to locate and verify information; information is usually operational in nature, standard to complex.
• Track orders and shipments and assist with tracing as needed; usually more standard, regional or domestic operations. Create and processes invoices, reviews for operational accuracy, and works with customers on questions and payment.
• Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed. Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
• Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items.

Skills

Microsoft Office

Database management

Reporting & analytics

Track & trace shipments

Education

High School diploma or GED

Job description

CEVA Logistics in Louisville, KY is seeking a Supply Chain Ops Specialist II to provide operational support, data reporting, and transportation coordination across air, ocean, and ground services.

You will interface with customers and carriers, manage documents, track shipments, prepare basic reports, and assist with quotes. The role offers competitive benefits and a dynamic team in a global logistics leader.