Supply Chain Operations Associate: Supplier & Customer Support

Mayo Clinic; Rochester (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Mayo Clinic is hiring an Operations Associate to support Supply Chain Management by handling inquiries from internal staff and external suppliers. The role emphasizes exceptional service through phone, email, and ticketing channels, resolving issues related to pricing, returns, expediting, and invoicing.

You will triage SCM questions, coordinate with the right teams, participate in work groups, and support ongoing projects.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Ability to communicate clearly via phone, email, and ticketing systems.
• Strong problem-solving skills to resolve inquiries and discrepancies.
• Ability to collaborate with cross-functional teams on SCM-related issues.

Responsibilities

• Serve as the first point of contact for Mayo Clinic customers and suppliers via phone, email, or tickets.
• Triage supply chain inquiries, coordinate with appropriate teams, and ensure timely resolution.
• Resolve issues related to pricing, returns, expediting, invoicing and payments.
• Support multiple work groups and contribute to SCM projects as needed.

Skills

Customer service

Communication

Teamwork

Job description

Mayo Clinic is hiring an Operations Associate to support Supply Chain Management by handling inquiries from internal staff and external suppliers. The role emphasizes exceptional service through phone, email, and ticketing channels, resolving issues related to pricing, returns, expediting, and invoicing.

You will triage SCM questions, coordinate with the right teams, participate in work groups, and support ongoing projects.