Operations Associate: Supply Chain & Supplier Support

Mayo Career Site US; Rochester (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Mayo Clinic is seeking an Operations Associate to support Supply Chain Management by handling inquiries from internal staff and external suppliers. You will triage issues, coordinate with teams to ensure timely resolution, and participate in SCM projects. The role relies on delivering courteous, effective service across multiple channels.

The position emphasizes strong customer service, issue resolution, and collaboration with cross-functional teams in a high-volume environment.

Responsibilities

• Triage SCM-related inquiries and issues for timely resolution.
• Serve as first point of contact for customers and suppliers via phone, email, and tickets.
• Coordinate with internal stakeholders to resolve pricing, returns, expediting, invoicing, and payment discrepancies.

Job description

Mayo Clinic is seeking an Operations Associate to support Supply Chain Management by handling inquiries from internal staff and external suppliers. You will triage issues, coordinate with teams to ensure timely resolution, and participate in SCM projects. The role relies on delivering courteous, effective service across multiple channels.

The position emphasizes strong customer service, issue resolution, and collaboration with cross-functional teams in a high-volume environment.