Operations Associate - Supply Chain Management

Mayo Clinic; Rochester (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Mayo Clinic is hiring an Operations Associate to support Supply Chain Management by handling inquiries from internal staff and external suppliers. The role emphasizes exceptional service through phone, email, and ticketing channels, resolving issues related to pricing, returns, expediting, and invoicing.

You will triage SCM questions, coordinate with the right teams, participate in work groups, and support ongoing projects.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Ability to communicate clearly via phone, email, and ticketing systems.
• Strong problem-solving skills to resolve inquiries and discrepancies.
• Ability to collaborate with cross-functional teams on SCM-related issues.

Responsibilities

• Serve as the first point of contact for Mayo Clinic customers and suppliers via phone, email, or tickets.
• Triage supply chain inquiries, coordinate with appropriate teams, and ensure timely resolution.
• Resolve issues related to pricing, returns, expediting, invoicing and payments.
• Support multiple work groups and contribute to SCM projects as needed.

Skills

Customer service

Communication

Teamwork

Job description

The Operations Associate plays a key role in supporting Supply Chain Management (SCM) by facilitating critical interactions with suppliers and internal stakeholders. This includes resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies.

This role supports all core SCM functions and handles a high volume of inbound communications —via phone, tickets, and email— from internal Mayo Clinic staff at all levels, as well as external Suppliers. A strong commitment to customer service principles is essential, ensuring timely, courteous, and effective responses.

The Operations Associate serves as a point of contact to triage SCM-related inquiries and issues, coordinating with the appropriate personnel to ensure resolution. In addition, the role participates in various work groups and contributes to projects as assigned.

The Operations Associate position serves as the first point of contact for our customers and suppliers providing exceptional service through phone calls, emails, or other communications channels utilized by Mayo Clinic. Individuals are responsible for resolving and/or triaging customer inquiries, addressing concerns, and ensuring a positive experience in all interactions. This position involves addressing and resolving complaints or concerns, providing accurate and detailed information regarding policies, procurement, invoicing and payments, and other Supply Chain related activities. This position is within the call center.

Additional job-related duties may be assigned by leadership as needed.

During the selection process, you may be asked to participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.