Supply Chain, Customer Service & Sales Support Manager

Palsgaard; Morris Plains (NJ); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a strategic Supply Chain, Customer Service & Sales Support Manager to lead their U.S. operations. This role is crucial for ensuring the seamless flow of functional ingredients from global manufacturing sites to clients across the U.S. and Canada. You will drive efficiency in import logistics, optimize inventory management, and lead a responsive customer support team. With a focus on operational excellence and client satisfaction, this position offers an exciting opportunity to influence growth in the B2B Food & Beverage, Polymer, and Personal Care markets. Join a dynamic team committed to innovation and high ESG standards.

Benefits

Competitive salary with performance-based incentives

Comprehensive benefits package

Health insurance

Extra week of holiday

Company match 401K

Paid Time Off (PTO)

Opportunities for professional growth

Collaborative work environment

Qualifications

• 5+ years of experience in supply chain or logistics, preferably in a B2B environment.
• Experience with U.S. food safety/import compliance (FDA, FSMA, etc.).

Responsibilities

• Manage import logistics and oversee coordination with freight forwarders.
• Lead customer service team to ensure timely and professional communication.

Skills

Supply Chain Management

Customer Service

Logistics

Inventory Management

Problem Solving

Communication

Education

Bachelor's Degree in Supply Chain Management

Master's Degree (preferred)

Tools

ERP Systems (e.g., Fishbowl, AX, VIS)

Microsoft CRM

Office Suite

Job description

Location: United States near a major airport
Reports To: General Manager
Job Type: Full-Time, Hybrid/Remote

We are seeking a strategic and hands-on Supply Chain, Customer Service & Sales Support Manager to lead our end-to-end supply chain operation for our U.S.-based functional ingredient import business.

This role is uniquely positioned at the intersection of logistics, customer service, and sales support, ensuring operational excellence while maintaining a high level of client satisfaction. This role is pivotal in managing the seamless flow of functional ingredients from our international manufacturing locations to our customers across the U.S & Canada in the B2B Food & Beverage, Polymer, and Personal Care markets.

As a key operational leader, you will be responsible for driving efficiency across our import logistics, optimizing inventory management, and leading a responsive customer support team. You’ll work closely with sales, technical, and regulatory teams to drive efficiency, responsiveness, and facilitate growth while maintaining a customer centric approach.

Key Responsibilities:

Supply Chain Operations

• Manage import logistics from our global manufacturing footprint to our U.S. warehouses/customers.
• Oversee coordination with freight forwarders, customs brokers, and 3PL partners to ensure compliance with U.S. import regulations, including FDA and USDA standards.
• Monitor inventory levels and reorder points to avoid stockouts or excess inventory.
• Identify and mitigate supply chain risks associated with order delays, changing customer demand, trade regulations, and logistical challenges
• Manage our regional demand planning process

Customer Service & Sales Support

• Lead the customer service team to ensure timely, accurate, and professional communication with clients.
• Collaborate with sales teams to support order fulfillment, resolve issues, and provide proactive updates.
• Analyze order trends and customer feedback to optimize service levels and identify opportunities for improvement.
• Serve as the escalation point for complex customer inquiries and complaints.
• Serve as customer service “back-up” for team as needed

Process Improvement & Analytics

• Develop and implement best practices in order fulfillment, inventory management, and customer engagement.
• Utilize ERP and CRM systems to generate reports, forecast demand, and track KPIs.
• Drive cost-saving initiatives while maintaining service, quality and efficiency.

Qualifications & Experience:

• Bachelor’s degree in supply chain management, business administration, or related field (master’s degree preferred).
• 5+ years of experience in supply chain, business operations, or logistics, preferably in an import or global sourcing environment within the functional ingredient or specialty chemical industry.
• Experience with import operations, international trade and knowledge of U.S. food safety/import compliance (FDA, FSMA, etc.).
• Proven experience leading customer service or inside sales support teams in a B2B environment.
• Excellent communication, problem-solving, and organizational skills
• Proficiency with ERP systems (e.g., Fishbowl, AX, VIS), Microsoft CRM, and Office Suite
• Knowledge of incoterms, HTS codes, and U.S. import regulations.

Management Criteria:

• Strategic management: Ensure that your own department acts in line with the overall strategy, by translating the strategy into specific tasks and goals for the department. Ability to have a strategic and interorganizational approach to goals and tasks.
• Goal oriented management: Setting SMART goals for your own department, prioritizing, delegating, and following up using Situational Leadership as a tool. Ensure execution and high flexibility in the department focusing on priority in relation to "sense of urgency".
• Professional management: Ensure development of your own and the department's high level of professionalism. Constant focus on ensuring and developing optimal processes and tools, thus minimizing unnecessary complexity.
• People management: Ensure high commitment, stress management, and well-being in the department, among other things through information, dialogue, and ongoing feedback. Focus on optimization of the safety culture at Palsgaard, as well as in own department.
• Role model: Ensure high loyalty and accountability in relation to agreements and deadlines - as well as act as a role model in word and action.

Interpersonal Skills:

• Collaborative: You demonstrate the willingness and ability to cooperate with managers and colleagues across the entire Palsgaard Group, as well as with customers and partners. You contribute constructively with your own knowledge and participate in dialogue with respect for the opinions of others.
• Independent: You organize and work independently on your daily tasks, and you meet agreed deadlines for the agreed assignments in a safe manner.
• Flexible: You are a hands-on, solution-oriented leader who remains flexible in a fast-paced environment. Strong ability to manage competing priorities and deadlines with attention to detail.
• Adaptable: You are open to change and meet changes with a constructive and positive approach. You focus on continuous improvements and development of work processes that can help minimize unnecessary complexity.
• Professionalism: You consistently demonstrate ethical conduct, accountability, reliability, and effective communication to maintain a high standard of work excellence.

Why Join Us?

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health insurance, one extra week of holiday, company match 401K, and PTO
• Opportunities for professional growth and development.
• A collaborative, dynamic, and innovative work environment.

• A job in a market leading company with high ESG standards

If you want to seize this opportunity, then send us your application and resume as soon as possible. We process applications on a continuous basis and close the job opening once the right candidate has been found.