Sales Support Manager

GOJO Industries; Akron (OH); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player in health and hygiene solutions seeks a dynamic Sales Operations Supervisor to lead a talented team. This role involves supervising daily operations, enhancing processes, and collaborating with various stakeholders to ensure top-notch sales support. The ideal candidate will have a strong background in sales administration, data analysis, and team leadership. Join a forward-thinking company dedicated to making a positive impact on public health and well-being, where your contributions will help shape the future of hygiene solutions. If you're passionate about driving results and fostering teamwork, this opportunity is perfect for you.

Qualifications

• 3+ years in sales operations or service role with proven sales administration skills.
• Supervisory experience in team-based environments is essential.

Responsibilities

• Supervises and coaches Sales Operations team members for optimal performance.
• Collaborates with cross-functional teams to develop and execute business plans.

Skills

Sales Administration

Data Analysis

Team Leadership

CRM Proficiency

Microsoft Excel

Education

Bachelor's Degree

Tools

CRM Software

SAP

Microsoft Applications

Job description

Work Location: This role can work remotely provided that Eastern Standard Time core business hours are maintained. Expected overnight travel is 10%. The selected candidate resides within the continental US.

Formulated to Care

For more than 75 years, GOJO, Makers of PURELL has been powered by people who are energized by helping the world experience greater health and well-being.

The positive impact of our PURELL hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.

Role Objective

Supervises, coaches and provides guidance to Sales Operations team members and work flow. Trusted advisor to the sales organization, provides best in class operations for sales team and accounts. Enhances and maintains processes across team. Partners with Business Leaders, Sales Directors/Managers, Manufacturer Representatives, and internal teams. Collaborates, builds, maintains, and manages account relationships and activities with field sales, account representatives and customer contacts.

Essential Functions and Responsibilities

• Leads day-to-day execution of team's objectives within Sales Operations
• Collaborates with Sales Operations Leadership to ensure proper sales operations team alignment
• Supports and works in conjunction with Business Team leadership
• Leads team development, including hiring, training, and ongoing capability building
• Develops, pilots, and executes GOJO and account specific processes and programs
• Collaborates with others to identify and improve on information management (communication and knowledge sharing)
• Meets with accounts regarding administrative, operational, marketing, and promotional planning
• Partners with cross-functional teams (MID, Category Management, Etc.) to develop and execute business/sales plans
• Provides account(s) with information required for introducing product(s) into their system
• Lead seamless logistics for account or GOJO sponsored events (meetings, shows, etc.)
• Identifies reporting needs and generates sales reports (trace, rebates, or direct purchases) as required or requested by account, account owner, sales management, or leadership
• Analyzes data and provides reporting as needed or requested by trade vice president and/or account owner and account
• Monitor and track Variable Selling Expenses (VSE) budgets and spends for accounts
• Validate and processes invoices and credit requests pertaining to accounts as outlined on trade development plans
• Collaborates with Sales, Distributor Partner Customers, Pricing Administration, Rebates, Trace Processing, Customer Service, and Supply Chain to ensure Sales Operations needs are met
• Supports business processes across OP2 (contracts & pricing), CRM, legal agreements, marketing promotions, inventory build requests (IBRs), Program Change Requests, and others as determined

Education and Experience

• Bachelor's Degree preferred; equivalent work experience will be considered
• Minimum of three (3) years' experience working with accounts in a sales operation and/or service role with demonstrated competency in sales administration, analysis, and support
• Supervisory experience in team-based environments required
• CRM and SAP experience a plus
• Proficiency with all Microsoft Applications required including intermediate to advanced Excel skills
• Experience in a sales environment preferred

Supervision/Coordination

Supervises team members; coordinates work activities within team, and project teams.

Travel Requirements

Overnight Travel - sporadic - required.

To Apply:

To apply for this position, please complete the online application process. You will have an opportunity to include your resume and a cover letter. GOJO is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability. Applicants must be lawfully authorized to work in the United States.

Recruiters, Search Agencies or others referring candidates to GOJO Industries, Inc. without written authorization from GOJO Industries, Inc. Human Resources will not be compensated in any way for their online referral even if GOJO Industries, Inc. hires the candidate. GOJO does not seek or respond to unsolicited resumes for positions that are not listed in the Careers section.

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