Analyst, Credit & Collections

Glen-Gery; Wyomissing (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

Glen-Gery, Brickworks North America, is seeking an Analyst in Credit & Collections to manage payments, credit limits, and disputes with manufacturing plants and retail centers. You will communicate with sales and customers to resolve issues and process refunds as needed.

Requirements include a BS/BA in business and at least 2 years in AR/credit, with strong skills in Excel (pivot tables, VLOOKUP) and ERP systems. Some travel may be required.

Qualifications

• Ability to multitask and prioritize accordingly.
• Good verbal and written skills.
• Demonstrated initiative, self-motivation and sound judgment in analyzing and resolving issues.
• Proficiency with word processing and spreadsheet software, internet software and e-mail. Ability to learn ERP’s.

Responsibilities

• Primarily responsible for collecting customer payments within invoice terms and for performing credit management activities as designated by credit department.
• Making telephone calls and emailing customers to collect past due amounts.
• Responsible for receiving checks and making deposits, taking credit card payments, and ensuring bank accounts can be reconciled daily.
• Resolving disputes between customers and Brickworks North America shipping sites.
• Assist in the review and processing of customer refunds as needed.
• Manage credit holds, approving sales orders for credit accommodation.
• Monitoring the financial condition of customers through review of credit reports, trade references, and third party inquiries.
• Contact customers to negotiate and draw up documents for payment arrangements, promissory notes, joint check agreements, and work with title companies to ensure payment, as necessary.
• Supporting the credit manager in the process of obtaining lien rights and executing waivers.
• Assist in maintaining sales tax exemption certificates, processing lien waivers, and obtaining job information sheets.
• Reconcile billing discrepancies, verify credits due and submit for processing to billing or AR department.
• Interact with the sales service area of our plants and supply centers concerning credit functions.
• Assist in the evaluation of appropriate credit limits for customers.
• Assist with monthly credit reporting.

Skills

Multitasking

Verbal & written communication

Initiative & judgment

MS Office

ERP learning

Education

BS/BA in Business

Tools

Oracle

JD Edwards

Netsuite

Job description

About Brickworks North America

Brickworks North America (Brickworks N.A.) is the North American arm of Brickworks of Australia, the largest and most trusted brick manufacturer and supplier. Today, Brickworks N.A. is the leading brick manufacturer and distributor, operating eight brick manufacturing facilities under the Glen‑Gery brand, a continuously innovative creator of premium brick products. Through technological advancements and product innovations, Glen‑Gery offers a diverse, premium portfolio of more than 400 genuine clay brick products, which are crafted locally and sourced globally, catering to the high‑style needs of today's architects, designers and homeowners. Together, Brickworks N.A. and Glen‑Gery are taking building design to the next level, helping architects, builders and homeowners explore greater solutions, giving shape to expression, and forging deeper connections. Brickworks N.A. operates 26 company‑owned Supply Centers, known as Brickworks Supply Centers, spanning across the Eastern and Midwestern United States, and three high‑end Brickworks Design Studios located in Philadelphia, Baltimore and the global flagship store located on 5th Avenue in New York City.

Basic Function

Reporting to the Supervisor, Credit, the Analyst, Credit & Collections is responsible for managing the assigned customer base regarding timely payment of goods and services offered by Brickworks North America. These tasks include collecting customer payments within invoice terms, adhering to all policy and audit guidelines, managing customer credit limits, communicating with the manufacturing plants and retail centers daily on orders received, working with customer and sales to resolve invoice issues and disputes, issuing customer statements, and communicating with management if legal action is needed on uncollectable accounts.

Duties

• Primarily responsible for collecting customer payments within invoice terms and for performing credit management activities as designated by credit department.
• Making telephone calls and emailing customers to collect past due amounts.
• Responsible for receiving checks and making deposits, taking credit card payments, and ensuring bank accounts can be reconciled daily. Prepare back‑up and email to Cash Application for processing.
• Resolving disputes between customers and Brickworks North America shipping sites.
• Assist in the review and processing of customer refunds as needed.
• Manage credit holds, approving sales orders for credit accommodation.
• Monitoring the financial condition of customers through review of credit reports, trade references, and third party inquiries.
• Contact customers to negotiate and draw up documents for payment arrangements, promissory notes, joint check agreements, and work with title companies to ensure payment, as necessary.
• Supporting the credit manager in the process of obtaining lien rights and executing waivers.
• Assist in maintaining sales tax exemption certificates, processing lien waivers, and obtaining job information sheets.
• Reconcile billing discrepancies, verify credits due and submit for processing to billing or AR department.
• Interact with the sales service area of our plants and supply centers concerning credit functions.
• Assist in the evaluation of appropriate credit limits for customers.
• Assist with monthly credit reporting.

Qualifications

• Ability to multitask and prioritize accordingly.
• Good verbal and written skills.
• Demonstrated initiative, self‑motivation and sound judgment in analyzing and resolving issues.
• Proficiency with word processing and spreadsheet software, internet software and e‑mail. Ability to learn ERP’s, electronic filing system and access online support/tools.

Education and Experience Requirements

• BS/BA Degree in business preferred.
• Relevant experience (2+ years) in AR: Credit/ Collections and/or related accounting role.
• Strong organization and well‑developed analytical skills.
• Experience with Microsoft Office, particularly Excel - pivot tables and v‑look‑ups.
• Ability to communicate within various levels of an organization.
• Experience with large ERP systems such as Oracle; JD Edwards/Netsuite a plus.
• Manufacturing, Building Materials, Construction industry experience, knowledge of Mechanics liens and bonds a plus.
• Very limited travel may be required based on business need.

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

Equal Opportunity Employer

Equal Opportunity Employer