Supply Center Coordinator

Glen-Gery; New Lenox (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Brickworks Supply Center seeks a customer service professional to support sales, plant management, distributors and customers with product information, availability, orders, samples, credit and complaints.

We value strong communication, organizational skills and proficiency with Excel/ERP/CRM, plus a college degree or trade qualification and 3 years of service experience. Bilingual Spanish/English is a plus; forklift experience preferred.

Qualifications

• College degree or relevant trade qualification preferred.
• Minimum 3 years’ customer service experience, preferably in building materials.
• Bi-lingual in Spanish and English is beneficial.
• Forklift experience preferred.

Responsibilities

• Provide product availability, pricing, and technical information as required.
• Process orders, order changes, sample requests, and coordinate shipments.
• Responsible for processing purchase orders and accounts payables as needed.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Provide quality resolutions to product complaints, including coordination with accounting on credits, product returns and price reductions.
• Maintain showroom displays and keep product literature up to date.

Skills

Communication skills

Team player

Problem solving

Attention to detail

Bilingual EN/ES

Education

College degree

Trade qualification

Tools

Excel

Word

ERP systems

CRM

Job description

About Brickworks Supply

Brickworks Supply Center is a leading distributor of premium masonry and hardscape building materials, serving architects, builders, contractors, and homeowners across the Eastern and Midwestern United States. Headquartered in Palos Hills, Illinois, Brickworks Supply Center operates 27 company-owned store and showroom locations across nine states and Washington, D.C., that provide customers with access to a broad portfolio of high-quality products, expert guidance, and dependable service for projects of every scale. As part of Brickworks North America, Brickworks Supply Center offers an extensive selection of clay brick, stone, pavers, outdoor living products, fireplaces, building materials, and masonry accessories sourced from Glen-Gery and other leading industry manufacturers. Through knowledgeable teams, well-stocked locations, and dedicated customer support, Brickworks Supply Center helps bring residential and commercial building visions to life—from concept and design through construction and completion.

Responsible for the customer service function including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, credit, and complaint resolution. Must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

Duties and Responsibilities

• Provide product availability, pricing, and technical information as required.
• Process orders, order changes, sample requests, and coordinate shipments.
• Responsible for processing purchase orders and accounts payables as needed.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Provide quality resolutions to product complaints, including coordination with accounting on credits, product returns and price reductions.
• Maintain showroom displays and keep product literature up to date.

Required Skills/Abilities

• Excellent communication, interpersonal and negotiating skills.
• Good organizational, math and computer skills (Excel, Word, ERP systems, CRM).
• Strong problem solving and conflict resolution skills.
• Knowledge of business principles, customer service, basic accounting, marketing.
• Ability to learn technical product information.
• Ability to support a team environment, company policies, procedures, and continuous improvement.

Qualifications

• College degree or relevant trade qualification is preferred.
• Bi-lingual in Spanish and English is beneficial.
• Minimum 3 years’ customer service experience, preferably in the building materials industry.
• Forklift experience (preferred).

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

Equal Opportunity Employer