Supplier Support Specialist 1

vipvermontinformationprocessing2; Colchester (VT); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental Expense Reimburse

401k Match & Employer Contributions

Life and Disability Insurance

Health Savings and Flexible Spending

Paid Parental Leave

Discounted Gym Memberships

Hybrid Schedules

On-site Child Care Center (VT)

On-site Fitness Center (VT)

On-site Health Clinic (VT)

Job summary

VIP is seeking a Supplier Support Specialist for our Support Team in Colchester, VT. This hybrid role combines on-site and remote work, focusing on assisting beverage suppliers with data collection services and reporting solutions.

You will nurture customer relationships, deliver timely support, and guide clients through our software to maximize value. A background in customer support and data literacy is beneficial.

Qualifications

• Bachelor's or associate degree preferred.
• 1+ year of customer support experience preferred.
• Beverage industry knowledge is a bonus.
• Strong analytical and reasoning skills required.
• Clear and effective communication is essential.
• Proficiency with Excel and business software applications.

Responsibilities

• Establish a positive, professional and trustworthy relationship with our customers to help them efficiently use our software.
• Build supplier relationships by providing responsive support and guiding customers to internal resources.
• Help customers understand data quality and how it contributes to their product's success.
• Ensure customer concerns are addressed promptly and directed to the appropriate resources.
• Prioritize daily, weekly and monthly responsibilities for both the company and the customer.

Skills

Analytical skills

Communication

Organizational skills

Excel

Customer support

Beverage industry knowledge

Education

Bachelor's or associate degree

Tools

Microsoft Excel

Job description

Annual Compensation: $49,920 - $54,080

Position Type: Full time, Hybrid (3 Days on-site in Colchester, VT)

VIP is seeking a Supplier Support Specialist to join our Support Team. The Supplier Services part of our business is focused on moving data between distributors and suppliers in the beverage industry. This role is focused on supporting beverage suppliers with our sales data collection services and assisting them with our reporting solutions. Supplier Support Specialists work in a team setting to provide support for a designated group of customers.

Primary Responsibilities:

• Establish a positive, professional and trustworthy relationship with our customers and help them work towards efficient usage of our software.
• Build strong supplier relationships by providing responsive support, addressing concerns, and connecting customers with appropriate internal resources.
• Help customers better understand the quality and reliability of our data and how it contributes towards their product's success.
• Ensure that any customer concerns are addressed in a timely manner and directed to the appropriate resources.
• Prioritize daily, weekly and monthly responsibilities, both to the company and the customer.

Requirements:

• Strong analytical and reasoning skills
• Ability to communicate clearly and effectively
• Excellent organizational skills
• Strong computer skills, including proficiency with Microsoft excel and business software applications.
• At least one year of customer support experience preferred
• Bachelor's or associate degree preferred
• Beverage industry knowledge is a bonus!

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)

Compensation is based on a variety of factors including skills, experience, and industry background. The range listed represents our good faith estimate for the role.

All full-time job offers are contingent upon passing a pre-employment drug screening and background check.