Supplier Support Specialist 1

Vermont Information Processing; Colchester (VT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental Expense Reimburse

401k Match & Employer Contributions

Life and Disability Insurance

Health Savings and Flexible Spending

Discounted Gym Memberships

Combined Time Off and Floating

Flex and Hybrid Schedules

On-site Child Care Center (VT)

On-site Fitness Center (VT)

On-site Health Clinic (VT)

Job summary

Vermont Information Processing (VIP) seeks a Supplier Support Specialist to join our Support Team in Colchester, VT. The role focuses on supporting beverage suppliers with data collection services and assisting them with reporting solutions, delivering superior customer service in a team setting.

Primary responsibilities include building strong customer relationships, addressing concerns promptly, and guiding customers to internal resources to ensure successful software usage and data quality.

Qualifications

• Strong analytical and reasoning skills.
• Ability to communicate clearly and effectively.
• Excellent organizational skills.
• Strong computer skills, including proficiency with Microsoft excel and business software applications.
• At least one year of customer support experience preferred.
• Bachelor's or associate degree preferred.
• Beverage industry knowledge is a bonus!

Responsibilities

• Establish a positive, professional and trustworthy relationship with our customers and help them work towards efficient usage of our software.
• Build strong supplier relationships by providing responsive support, addressing concerns, and connecting customers with appropriate internal resources.
• Help customers better understand the quality and reliability of our data and how it contributes towards their product's success.
• Ensure that any customer concerns are addressed in a timely manner and directed to the appropriate resources.
• Prioritize daily, weekly and monthly responsibilities, both to the company and the customer.

Skills

Analytical skills

Communication

Organizational skills

Excel

Education

Bachelor's degree preferred

Associate degree preferred

Tools

Microsoft Excel

Job description

Position Type: Full time, Hybrid (3 Days on-site in Colchester, VT)

VIP is seeking a Supplier Support Specialist to join our Support Team. The Supplier Services part of our business is focused on moving data between distributors and suppliers in the beverage industry. This role is focused on supporting beverage suppliers with our sales data collection services and assisting them with our reporting solutions. Supplier Support Specialists work in a team setting to provide support for a designated group of customers.

Primary Responsibilities:

• Establish a positive, professional and trustworthy relationship with our customers and help them work towards efficient usage of our software.
• Build strong supplier relationships by providing responsive support, addressing concerns, and connecting customers with appropriate internal resources.
• Help customers better understand the quality and reliability of our data and how it contributes towards their product's success.
• Ensure that any customer concerns are addressed in a timely manner and directed to the appropriate resources.
• Prioritize daily, weekly and monthly responsibilities, both to the company and the customer.

Requirements:

• Strong analytical and reasoning skills
• Ability to communicate clearly and effectively
• Excellent organizational skills
• Strong computer skills, including proficiency with Microsoft excel and business software applications.
• At least one year of customer support experience preferred
• Bachelor's or associate degree preferred
• Beverage industry knowledge is a bonus!

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)

Compensation is based on a variety of factors including skills, experience, and industry background. The range listed represents our good faith estimate for the role.

All full-time job offers are contingent upon passing a pre-employment drug screening and background check.