Order Management Specialist

Vaisala; Boston (MA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Vacation and paid time off

Job summary

Vaisala is hiring an Order Management Specialist in Boston, MA. Hybrid role requiring 3 days in-office to manage customer purchase orders and support sales efforts. The role emphasizes strong communication with internal teams and delivering excellent customer satisfaction.

The successful candidate will have a high school diploma with 2–3 years of relevant experience, strong MS Office skills, and a proactive, detail-oriented approach to handling orders and deadlines in a fast-paced environment.

Qualifications

• High school diploma required; 2–3 years of experience or equivalent combination of education and experience.
• Strong attention to detail and highly organized.
• Excellent time management and ability to multitask in a fast-paced environment.
• Proactive, customer-focused, and able to prioritize tasks from multiple supervisors.
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Support sales teams to meet quarterly and yearly targets, including entry of sales orders and tracking deliveries.
• Collaborate with Sales, Accounting, Shipping and other departments to resolve customer issues.
• Assist with customer orders and general information.
• Overcome objections and articulate salable features, quotes, and credit terms.
• Prepare sales orders and estimate delivery dates based on production schedules.
• Build and maintain customer relationships and update account activities.
• Enter new customer data and sales data into the database.
• Coordinate with outside sales reps to keep literature up to date.
• Investigate and resolve customer problems and collections of bad debt when needed.

Skills

Attention to detail

Organization skills

Time management

Multi-tasking

Positive attitude

Self-motivated

Take charge attitude

Prioritize tasks

Education

High school diploma

Tools

MS Office

Excel

Outlook

PowerPoint

Job description

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Order Management Specialist

Location: Boston, US

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products.

We are currently searching for an Order Management Specialist in our Burlington, Massachusetts office. This is a hybrid position (expectation of 3 days in-office). As an Order Management Specialist, you will be responsible for having an in-depth knowledge of Company products and services in order to effectively manage all customer purchase orders. With the ability to effectively communicate and understand the needs and wants of the customer, Order Management will ensure solid communication to ensure the customer’s complete satisfaction.

What's your role?

• Support sales teams to meet sales targets quarterly and yearly including entry of sales orders, tracking customer deliveries, and other duties as required to support the sales.
• Work with Sales, Accounting, Shipping and other departments internally to solve Customer issues
• Assisting in customer orders and general information.
• Overcome technical and business objections of prospective customers.
• Emphasize salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Estimate date of delivery to customer, based on knowledge of company production and delivery schedules.
• Build and maintain customer relationships.
• Enter new customer data and other sales data for current customers into computer database.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems.
• Collections of bad debt with customers

What will you bring?

• High school diploma and 2-3 years of experience, or equivalent combination of education and experience
• Strong attention to detail and organization skills
• Excellent time management and multi-tasking
• Be able to work in fast-past, high volume capacity
• Maintain positive, professional attitude at all times
• Experience in MS Office-Word, Excel, Outlook, PowerPoint
• Must be flexible, self-motivated, have a take charge attitude and prioritize tasks from a variety of supervisors

ANTICIPATED SALARY RANGE: $70,000 - $85,000 base salary with our annual performance bonus plan.

Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below.

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended. As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.