Supplier Success & Retention Specialist

AvidXchange, Inc.; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

18 days PTO

11 Holidays

401(k) Match

Onsite Health Clinic

Gym reimbursements

Job summary

AvidXchange, Inc. in Charlotte, NC is seeking a Supplier Retention Representative to support suppliers by resolving inquiries, providing product education, and helping optimize E-payment solutions.

You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless

Qualifications

• 1–3 years of customer-facing experience (supplier relations is a plus).
• Strong verbal and written communication skills; ability to explain complex concepts clearly.
• High attention to detail, organization, and accuracy.

Responsibilities

• Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner.
• Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines.
• Engage in consultative sales practices to enhance retention and identify revenue opportunities.
• Identify emerging trends and insights based on supplier interactions and communicate them to the business.
• Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions.
• Partner with internal teams to support supplier-facing initiatives and identify process improvements.
• Manage low-dollar spend accounts ranging from $0 to $500,000.

Skills

Communication

Relationship-building

CRM proficiency

Outlook

Excel

Attention to detail

Problem solving

Independent

Tools

Salesforce

CRM systems

Job description

AvidXchange, Inc. in Charlotte, NC is seeking a Supplier Retention Representative to support suppliers by resolving inquiries, providing product education, and helping optimize E-payment solutions.

You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless