Account Manager I – Payments & Growth (Hybrid)

AvidXchange, Inc.; Charlotte (NC); Híbrido; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO 18 days

Holidays 11

Volunteer Time Off

HDHP Health Plan with $0 premium

Life Insurance

Long-Term Disability

Short-Term Disability

EAP (Counseling & Legal/Financial)

Onsite Health Clinic

401(k) Match

Parental Leave

Eldercare Leave

Discounts (Pet/Home/Auto)

Onsite gym

Gym reimbursement

Tuition Reimbursement

Hybrid Workplace

Free Parking

Descripción de la vacante

AvidXchange, Inc. in Charlotte, NC seeks an energetic Payment Accelerator Account Manager I to drive program engagement and revenue growth within an assigned supplier portfolio.

You will build relationships, educate on programs, resolve issues, and engage in proactive collections while delivering a consistent supplier experience. Responsibilities include managing inquiries, coordinating with internal teams for timely resolutions, monitoring performance, and maintaining accurate records.

Formación

• Experience in account management, customer service, financial services, collections, or a related field.
• Strong communication and relationship management skills, including the ability to explain program requirements and navigate sensitive financial conversations.
• Strong analytical, organizational, and problem-solving skills, with sound judgment and consistent follow-through.
• Ability to manage competing priorities and work effectively across CRM systems, reporting tools, and operational platforms.

Responsabilidades

• Manage and grow supplier relationships through proactive outreach, onboarding, education, and retention efforts.
• Monitor portfolio performance and account activity to identify growth opportunities, declining engagement, and potential financial risk.
• Own supplier inquiries and account issues, coordinating with internal teams to achieve timely and accurate resolution.
• Manage account recovery and preventive collections, including outstanding balances, payment commitments, approved repayment arrangements, and appropriate escalations.
• Maintain accurate account records and document supplier interactions, commitments, and follow-up actions.
• Use reporting and business tools to prioritize work, track outcomes, and meet established revenue, engagement, recovery, and service goals.
• Collaborate across departments and recommend improvements to processes and supplier communications.
• Perform additional duties as assigned.

Conocimientos

Account management

Customer service

Financial services

Collections

Relationship management

Communication

Analytical skills

CRM systems

Herramientas

Reporting tools

Operational platforms

Descripción del empleo

AvidXchange, Inc. in Charlotte, NC seeks an energetic Payment Accelerator Account Manager I to drive program engagement and revenue growth within an assigned supplier portfolio.

You will build relationships, educate on programs, resolve issues, and engage in proactive collections while delivering a consistent supplier experience. Responsibilities include managing inquiries, coordinating with internal teams for timely resolutions, monitoring performance, and maintaining accurate records.