Administrative Assistant, Enrollment Services

Casper College (WY); Casper (WY); On-site; USD 36,000 - 52,000; Full time

Job summary

Casper College in Casper, WY seeks an Administrative Assistant to provide primary operational support for Enrollment Services. In a high-volume environment, you will coordinate front-office activities and deliver administrative support across Admissions, Student Success, Financial Aid, and the Registrar.

You will handle inquiries by phone, email, and in person; manage front-desk scheduling; uphold FERPA confidentiality; and assist with advising records, reports, purchasing, and event logistics.

Qualifications

• Associate’s Degree or HS diploma with 2+ years in an office setting providing customer service
• Proficiency in Microsoft Office Suite and Google applications
• Knowledge of FERPA regulations and ability to maintain confidentiality
• Ability to communicate effectively with multiple stakeholders

Responsibilities

• Serve as primary liaison delivering intake triage and inquiries.
• Coordinate front-desk schedules for continuous coverage.
• Maintain FERPA confidentiality guidelines.
• Provide administrative support across Admissions, Student Success, Financial Aid and Registrar.
• Lead student appointment scheduling and campus tours.
• Use CRM and SIS plus Google Suite daily to generate reports and analytics.
• Oversee student worker supervision and training and orientation.
• Create and route new advising records to Advisors and Registrar staff.
• Manage department purchasing, expense coding and requisitions.
• Coordinate events, travel, room reservations and facility work orders.
• Process new advising records for advisor assignments and manage inventory.
• Perform other related administrative duties as assigned.

Skills

Customer service

Data entry

Records management

Office software

Google Suite

FERPA knowledge

Communication

Education

Associate degree

High school diploma/GED

Tools

CRM systems

Student Information System (SIS)

Job description

Summary:

The Administrative Assistant serves as the primary operational support and first point of contact for Enrollment Services. Operating in a high-volume, fast-paced environment, this role coordinates front-office management and provides comprehensive administrative support across four distinct functional areas: Admissions, Student Success, Financial Aid, and the Registrar.

Responsibilities:

• Serve as the primary liaison delivering intake, triage, and customer support for phone, email, and in-person inquiries.
• Coordinate front-desk schedules to ensure continuous coverage during standard operating hours.
• Maintain strict adherence to institutional confidentiality guidelines and FERPA regulations.
• Provide administrative, operational, and clerical support across Admissions, Student Success, Financial Aid, and the Registrar.
• Lead student appointment scheduling, including campus tours, reminders, and rescheduling.
• Utilize multiple concurrent software application systems (including, but not limited to CRM, Student Information Systems, and Google Suite) daily to generate student outcome reports, process data requests and compile engagement analytics.
• Under the general direction of the Director, oversee all aspects of student work study supervision, provide daily workflow oversight, task delegation, scheduling, standard operating procedures and training manuals, and orientation for the department’s student employees.
• Create, process, and route new student advising records to Academic Deans, Department Assistants, and Registrar staff to facilitate accurate advisor assignments.
• Manage departmental purchasing, p-card reconciliations, expense coding, and requisition submissions.
• Coordinate event logistics, travel arrangements, room reservations, facility work orders, and material distribution as requested by the department.
• Process new student advising records for advisor assignments and manage office inventory and marketing materials.
• Perform other related administrative duties as assigned.

Minimum Qualifications:

• Associate’s Degree from an accredited institution, or a high school diploma/GED with at least 2 years relevant work experience in an office setting providing customer service, data entry, records management, or similar
• General office skills, such as computer proficiency in Microsoft Office Suite and Google applications as well as office equipment such as multi-line phone, computer, printer, fax machine, photocopier, etc.
• Knowledge of FERPA regulations and ability maintain a high degree of confidentiality
• Ability to establish and maintain effective working relationships
• Ability to professionally communicate and coordinate with multiple stakeholders verbally and in writing

Desired Qualifications:

• Bachelor’s Degree from an accredited institution
• 3 years of professional experience in an office environment
• Experience in higher education
• Experience directly supervising and training staff, including workload distribution and daily workflow oversight

Work Environment:

Typical work environment is an office setting requiring normal safety precautions. Work is usually performed during the normal work day, however, occasional early morning, late evening and weekend work may be required. Short periods of time will be spent outdoors traveling between campus buildings in various weather conditions. This position frequently works with the public. Noise level is usually minimal. Schedule is M-F, 8:00 - 5:00 with occasional evening and weekend hours during events or high volume times of year.

Physical Demands:

Employees are regularly required to sit, speak, hear, use hands and fingers to handle materials and use computers, feel, and reach with hands and arms. Occasional lifting of up to 10 pounds may be required; less frequent lifting of up to 25 pounds may be required. Occasional driving around the city of Casper to run necessary office errands.

Note to Candidates:

• This is a full-time, benefited position.
• Employment is contingent upon successful background check.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and the scope of the job may change as necessitated by business demands.