Veterans Service Representative (AQRS)

Veterans Benefits Administration; Albuquerque (NM); Hybrid; USD 90,000 - 118,000; Full time

Job summary

Veterans Benefits Administration in Albuquerque, NM is seeking a Veterans Service Representative (AQRS) to analyze claims, gather evidence, interview veterans, and adjudicate benefits decisions. The role emphasizes quality assurance, data reporting, and adherence to program requirements across multiple VA services.

The position offers full-time hours with standard 8:00 AM–4:30 PM and situational telework, requiring reporting to the duty station on scheduled days.

Qualifications

• No educational substitution; degrees must be accredited.
• Provide attendance and/or degrees from accredited schools; verification upon appointment.

Responsibilities

• Performs individual quality reviews to determine the authorization quality level of VSRs.
• Conducts focused in-process reviews for accuracy of claims action taken.
• Shares authorization quality trend information with management and during training.
• Reviews products or activities for quality and records results in STAR checklists.
• Evaluates deficiencies of all elements of a claim and explains errors with notes.
• Prepares STAR data reports for stakeholders at the regional office.
• Develops QA processes addressing unique work conditions and practices.

Skills

Claims analysis

Evidence gathering

Interviewing

Adjudication

Quality review

Job description

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

This announcement is being limited to the first 50 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 50 at 11:59 p.m. (EST), whichever comes first.

Key Responsibilities

The Veterans Service Representative (AQRS) works as an employee in the Veterans Service Center (VSC). The VSR explains benefit programs and entitlement criteria, analyzes claims materials, identifies issues, gathers relevant evidence, conducts interviews, adjudicates claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision and the reason for it.

Specifically, the AQRS will: Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule. Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken.

(Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.) Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions. Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.

Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted. Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.

Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices. Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented. Promotion Potential: Position is at the Full-Performance Level.

Work Schedule: Full time, Monday through Friday; 8:00 AM - 4:30 PM Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position.

Position Description/PD#: Veterans Service Representative (AQRS), Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No

Requirements & Education

There is no educational substitution at this grade level. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $90479 – $117625/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-29.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.