Supervisory Veterans Service Representative.

Veterans Benefits Administration; Milwaukee (WI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Veterans Benefits Administration in the United States is seeking a Supervisory Veterans Service Representative to oversee claims processing and lead a team of specialists. The role involves final technical authority on work products, performance management, and coordination with external veterans organizations.

The position includes duties in liaison with agencies, supervision of staff, and ensuring compliance with applicable laws and regulations.

Qualifications

• Must be a U.S. citizen.
• Successful completion of a 1-year supervisory probationary period.
• Ability to obtain a background/security clearance.
• VSR Skill Certificate required.

Responsibilities

• Directs, plans, and assigns work priorities for subordinates and finalizes technically accurate work products.
• Advices the division manager on daily operations to meet VA benefits program goals.
• Liaises with government and non-government agencies to facilitate cooperative efforts for Veterans programs.
• Supervises personnel, evaluates performance, addresses complaints, and recommends promotions or reassignment where appropriate.
• Provides oversight in responding to higher-level inquiries and gathering evidence for claims adjudication.
• Maintains relationships and conducts personnel management in accordance with laws and regulations.

Skills

Team leadership

Supervisory experience

Workload management

Liaison with agencies

VSR Skill Certificate

Job description

Duties

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.
• Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting Veterans.
• Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments).
• Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
• Maintains effective relationships and accomplishes personnel management duties in accordance with applicable laws, policies, and employment opportunities, laws, directives, and regulations.

Specific Duties Include

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.
• Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting Veterans.
• Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments).
• Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
• Maintains effective relationships and accomplishes personnel management duties in accordance with applicable laws, policies, and employment opportunities, laws, directives, and regulations.

Work Schedule

Full time, Monday through Friday, 7:00AM-3:30PM

Compressed/Flexible

Not available

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual

Not a Virtual Position

Position Description Title/PD#

Supervisory Veterans Service Representative / 02101A

Relocation/Recruitment Incentives

Not authorized

Financial Disclosure Report

Not required

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Requirements

Conditions of employment

Required

As a condition of employment for accepting this position, you will be required to serve a 1-year supervisory probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Required to attend an 8 week training session, which may require travel.
• VSR Skill Certificate required
• Selected