Telework-Eligible Veterans Benefits Supervisor (Assistant Coach)

Veterans Benefits Administration; Winston-Salem (NC); Remote; USD 90,000 - 116,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The Veterans Benefits Administration, part of the Department of Veterans Affairs, seeks a Supervisory Veterans Service Representative (Assistant Coach) to lead a team at the Veterans Service Center. The role combines supervision with hands-on duties in a full-time schedule.

The position requires overseeing work quality, managing leave and timecards, and coordinating with Senior Management to meet performance goals.

Qualifications

• No education substitution at this grade level.

Responsibilities

• Performs the duties of Team Coach in the supervisor's absence and shares responsibilities daily.
• Ensures team quality and timeliness of service meets performance goals.
• Monitors leave balances, approves/denies leave, and certifies timecards.
• Run production and workload reports and communicate with senior management.

Skills

Team supervision

Data analysis

Leave management

Timecard certification

Job description

The Veterans Benefits Administration, part of the Department of Veterans Affairs, seeks a Supervisory Veterans Service Representative (Assistant Coach) to lead a team at the Veterans Service Center. The role combines supervision with hands-on duties in a full-time schedule.

The position requires overseeing work quality, managing leave and timecards, and coordinating with Senior Management to meet performance goals.