Supervisory Veterans Service Representative (Assistant Coach)

Veterans Benefits Administration; Winston-Salem (NC); Remote; USD 90,000 - 116,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The Veterans Benefits Administration, part of the Department of Veterans Affairs, seeks a Supervisory Veterans Service Representative (Assistant Coach) to lead a team at the Veterans Service Center. The role combines supervision with hands-on duties in a full-time schedule.

The position requires overseeing work quality, managing leave and timecards, and coordinating with Senior Management to meet performance goals.

Qualifications

• No education substitution at this grade level.

Responsibilities

• Performs the duties of Team Coach in the supervisor's absence and shares responsibilities daily.
• Ensures team quality and timeliness of service meets performance goals.
• Monitors leave balances, approves/denies leave, and certifies timecards.
• Run production and workload reports and communicate with senior management.

Skills

Team supervision

Data analysis

Leave management

Timecard certification

Job description

Supervisory Veterans Service Representative (Assistant Coach)

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

The Supervisory Veterans Service Representative (Assistant Coach) is the full alter ego of the Coach performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis. This includes ensuring the continuity of team supervision. This position is the assistant supervisor of one of the teams located within the Veterans Service Center.

Key Responsibilities

Major duties and responsibilities include, but are not limited to: The Supervisory Veterans Service Representative (Assistant Coach) is an integral part of VSC. Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.

Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns. Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitor leave balances, approve/deny leave, and certify timecards. Run production and workload reports. Communicate with senior management.

Promotion Potential: None, the position is at the full performance level, GS-12. Work Schedule: Full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval.

Routine or recurring telework is not authorized for this position. Position Description/PD#: Supervisory Veterans Service Representative GS-12; 02102A Relocation/Recruitment Incentives: Not authorized Bargaining Unit Position: No Financial Disclosure Report: Not required

Requirements & Education

There is no education substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $89508 – $116362/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-19.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.