Supervisory Veterans Service Representative (VSR)

Veterans Benefits Administration; Milwaukee (WI); Vor Ort; USD 80.000 - 112.000; Vollzeit

Zusammenfassung

The Veterans Benefits Administration is seeking a Supervisory Veterans Service Representative (Coach) to lead the Benefits Eligibility Support Team (BEST). You will guide a staff delivering information, advice, and assistance on all types of Veterans benefits claims for Veterans and their dependents, including outreach to stakeholders.

The position emphasizes time-in-grade rules, training, and performance standards, with focus on accuracy, timeliness, and cost-effective resource use to achieve

Qualifikationen

• Must be able to interpret and apply federal regulations related to VA benefits.
• Strong leadership and team supervision skills required.
• Experience with performance metrics and outreach programs a plus.

Aufgaben

• Lead a team within BEST to provide information, advice, and assistance on Veterans benefit claims.
• Ensure timely, accurate processing and high-quality customer service; meet performance indicators.
• Coordinate outreach to stakeholders and ensure efficient use of resources.

Kenntnisse

Team leadership

Communication

Regulatory interpretation

Jobbeschreibung

The Supervisory Veterans Service Representative (Coach) leads an assigned team with the Benefits Eligibility Support Team (BEST) through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to Veterans and their dependents and for providing outreach services to various stakeholders.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/24/2026.

TIME-IN-GRADE REQUIREMENT

Applicants who are current/former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade (TIG) requirements.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

To support your claim of time-in-grade, you must submit your most recent appointment, promotion or within grade increase SF-50. Some applicants may have to submit more than one SF-50 to demonstrate your eligibility.

See the required documents section for more information.

The grade may have been in any occupation, but must have been held in the Federal service. A Standard Form 50 (SF-50) that shows your TIG eligibility must be submitted with your application materials.

Applicants must submit their most recent Notification of Personnel Action, SF-50:

• Official SF-50 that shows you held the grade (or higher) for the full performance level of the position you are applying for, or
• Official SF-50 that shows you held the next lower grade for at least one year for the position you are applying for. Multiple SF-50s may need to be submitted to show this.

Examples of appropriate SF-50s to include which show TIG requirements have been met include:

• Within grade increases (WGI) at the highest grade held; or
• Promotions with an effective date that occurred more than one year from the closing date of the job opportunity announcement; or
• Most recent appointment

NOTE: Do not submit Award or General Adjustment SF-50s, as they do not provide sufficient information and will not be accepted for the purpose of verifying TIG.

SPECIALIZED EXPERIENCE REQUIREMENT

To qualify at the GS-13 grade level: Applicants must have one (1) year of specialized experience equivalent to the GS-12 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel.

Specialized experience is defined as:

• Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities daily.
• Ensuring that the teams quality and timeliness of service meets performance indicator goals. AND
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/