Program Specialist

Veterans Health Administration

Phoenix (AZ)

On-site

USD 78,000 - 122,000

Full time

48 hours ago

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Job summary

Veterans Health Administration in Phoenix, AZ is seeking a Program Specialist to evaluate productivity, efficiency, and staffing for administrative support activities. The role develops criteria to forecast progress toward program goals and coordinates with healthcare teams and patient advocates.

Responsibilities include implementing streamlined hiring practices with expedited reviews, interviews, and pre-employment steps.

Qualifications

A Bachelor's degree or equivalent federal education is required.
Education from accredited institutions per US Department of Education guidelines may be used to qualify.
Foreign education requires a Certificate of Foreign Equivalency for credit in transcripts.

Responsibilities

Evaluates productivity and efficiency of program operations and staffing.
Develops criteria to forecast progress toward goals and objectives.
Oversees building operations and space alignment, coordinating with Facilities Strategy.
Assists in streamlining hiring processes and pre-employment steps.

Skills

Program operations

Staffing

Education

Bachelor's degree or equivalent

Job description

Department: Department of Veterans Affairs

The primary purpose of this position is to evaluate the productivity, effectiveness, and efficiency of program operations, as well as to analyze and resolve issues related to staffing and the performance of administrative support activities. The role involves developing and applying criteria to assess and forecast progress toward achieving programmatic or organizational goals and objectives.

Key Responsibilities

30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.

What Applicants Can Expect Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration. Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.

Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer. Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.

After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing.

Duties include but are not limited to the following: Develops and maintains high CBOC customer satisfaction levels by ensuring performance meets or exceeds expectations. Work closely with healthcare team members, point of service contacts, and patient advocates to ensure services are easily obtained, meet customer requirements, and quickly resolve department internal and external short-term & long-term problems.

Conducts Environment of Care (EOC) rounds and identifies systemic difficulties in resolving to maintain standards with the Joint Commission. Oversee internal space alignments for services within the CBOC and work closely with the Facilities Strategy team for external moves to and from the CBOC. Create maximum efficiency in building operations via data collection and space alignment. Primary contact for the building's lessor, engineering, and janitorial services.

Serves as the lead for work orders for building-wide issues. Primary lead for event coordination within the facility and works closely with the Public Affairs Office for coordination. Studies, analyzes, and evaluates customers' needs and develops and implements programs and specific solutions to meet those needs. Determines information requirements for improving customer service responsiveness.

Develop program guidance, motivational materials, and information to facilitate participation in program initiatives. Provides advisory services to Clinical and Non-Clinical service lines for building operations and flow. Review data from numerous feedback mechanisms, perform studies, summarize information, identify trends, and propose and implement solutions. Prepares and completes required reports.

Develops new information materials for CBOC facility customers, and services. Increase communication with the target audience. Conduct workshops, seminars, and other meetings with different staff members at different levels to explain and improve customer service. Presents ideas in new ways, increasing understanding of CBOC customer service standards, programs, and policies and reducing opposition or indifference to program objectives.

Makes on-the-spot presentations and conducts focus groups to achieve a more balanced perspective among current and potential customers. The supervisor directs the various committees and is the Person of Contact (POC) for CBOC activities. Evaluate, process, or make recommendations for effective changes to CBOC Operations. Plans, conducts, and/or manages special projects or studies to analyze, evaluate, and provide recommendations on administrative programs or issues.

Researches and analyzes problems, issues, or program requirements. Researches and analyzes unstable or uncommon administrative issues. Determines pertinent issues and collects relevant information from a wide variety of sources. Reviews information and applies standard analytical techniques. Develop recommendations, taking into account unanticipated changes and unusual factors. Performs other duties as assigned.

Work Schedule: Monday - Friday 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD14538 Relocation/Recruitment Incentives: Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $78117 – $121720/yr.

What is the application deadline?

Applications close on 2026-10-09.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.