Senior HR & Training Programs Lead

Veterans Benefits Administration; Philadelphia (Philadelphia County); On-site; USD 139,000 - 180,000; Full time

Job summary

Veterans Benefits Administration in the United States seeks a Supervisory Program Specialist to provide senior-level HR analytics and training program leadership across Insurance Services. The role covers development of HR processes, training curricula, and personnel data management for staff nationwide.

Responsibilities include overseeing recruitment, job descriptions, performance standards and appraisals, and ensuring records accuracy while guiding supervisors on procedures changes.

Qualifications

• Oversee HR requirements across Insurance Services, including recruitment of clerical and professional staff.
• Develop and maintain job descriptions, performance standards, appraisals and awards.
• Maintain accurate personnel records and reports; communicate changes in personnel procedures.

Responsibilities

• Plan, develop, execute Insurance Service training curriculum.
• Assess field training needs via audits, surveys, focus groups to improve training effectiveness.
• Design and develop insurance training programs using classroom, virtual, digital media, and e-learning.

Skills

HR management

Succession planning

Workforce planning

Labor relations

Employee relations

Recruitment

Job descriptions

Performance standards

Performance appraisals

Personnel records

Education

GS-14 level

Job description

Veterans Benefits Administration in the United States seeks a Supervisory Program Specialist to provide senior-level HR analytics and training program leadership across Insurance Services. The role covers development of HR processes, training curricula, and personnel data management for staff nationwide.

Responsibilities include overseeing recruitment, job descriptions, performance standards and appraisals, and ensuring records accuracy while guiding supervisors on procedures changes.