Supervisory Health System Specialist (Credentialing & Privileging Manager)

Veterans Health Administration; Cleveland (OH); Hybrid; USD 93,000 - 122,000; Full time

Benefits offered by this job

Telework eligibility

Relocation incentives may be offered

Job summary

The Supervisory Health System Specialist - Credentialing and Privileging Manager at Veterans Health Administration in Cleveland oversees all credentialing functions for providers across the VAMC. The role ensures compliance with regulatory standards and maintains credentialing records.

The incumbent supervises staff, sets priorities, coordinates training, and collaborates with HR and leadership on credentialing policy.

Qualifications

• Oversees credentialing and privileging for all divisions at Cleveland VAMC.
• Supervises staff performance and coordinates training needs.
• Advises leadership on credentialing processes and regulatory updates.

Responsibilities

• Provides direct supervision to Credentialing & Privileging Office staff.
• Manages staffing priorities and performance standards.
• Interprets regulatory requirements and ensures compliance.
• Maintains electronic credentialing records and handles investigations.
• Represents credentialing in HR, hiring services, and meetings.

Job description

Supervisory Health System Specialist (Credentialing & Privileging Manager)

• Department: Department of Veterans Affairs

The Supervisory Health Systems Specialist - Credentialing and Privileging Manager oversee all functions related to healthcare providers' professional credentials supporting all divisions of the Cleveland VA Medical Center (VAMC).

Key Responsibilities

The Health System Specialist (Credentialing and Privileging Manager) duties include, but are not limited to: Provides direct technical and administrative supervision to employees in the Credentialing & Privileging Office. Manages staff performance by setting and adjusting short and long-term priorities; assesses staffing needs; plans work to be accomplished. Develops, modifies, and/or interprets performance standards; outlines and explains performance expectations to staff.

Provides advice, counsel, and instruction to employees on work and administrative matters. Identifies developmental and training needs of employees and provides/arranges for needed development and training. Provides consulting and guidance to local leadership and credentialing employees on all matters pertaining to credentialing program. Attends committee meetings and presents providers' credentials, clinical practice histories and red flags.

Performs as the subject matter expert for credentialing updates to Human Resources, providers and hiring services. Attends meetings, conferences and seminars to assist with the identification of areas needing improvement. Interprets and explains new regulatory requirements, procedures and processes. Reviews clinical privileges and scope of practices for accuracy, setting specific indicators and signature appropriations as required for compliance.

Ensures all mandatory reviews and recommendations are documented in an electronic credentialing database. Leads external and internal regulatory and accrediting investigations issues surrounding credentialing, privileging, and/or reporting. Assisting with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.

Responsible for reporting needs to State Licensing Board, National Practitioner Data Bank (NPDB), tort claim, and other governing bodies. Work Schedule: Monday- Friday, 7:30am- 4:00pm, 8:00am- 4:30pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.

Position Description/PD#: Supervisory Health System Specialist (Credentialing & Privileging Manager)/PD91703VS Relocation/Recruitment Incentives: Relocation/Recruitment incentive may be authorized for highly qualified candidates. Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $93461 – $121502/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-12.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.