Lead Medical Reimbursement Technician

U.S. Department of Veterans Affairs; Smyrna (TN); On-site; USD 50,000 - 66,000; Full time

Job summary

U.S. Department of Veterans Affairs in Smyrna, TN is seeking a Lead Medical Reimbursement Technician to serve as a primary customer-facing liaison for the CPAC organization.

You will respond to veteran inquiries by phone and mail, explain cost recovery regulations, and process refunds, waivers, and repayment plans in VistA. The role requires handling sensitive financial data, ensuring timely entry into automated systems, and coordinating with General Counsel as needed.

Job description

• Department: Department of Veterans Affairs

The incumbent serves as one of the primary customer (Veteran) facing liaisons for the CPAC organization; responding to telephonic, mail-in, and other patient inquiries received to include explaining the complexities of the cost recovery program, regulations, procedures, and policies in layman's terms.

Key Responsibilities

Processes all veteran requests including waiver and compromise requests to include verification of complete required documentation. Prepares public vouchers for processing; processes refund reviews; pre-payments; claims matching; rated eligibility; CBI Blast reports; eligibility audit requests from Vista reports/messages, Veterans or other VA entities, PRM DMC/TOP; held charges; prepares paperwork for General Counsel review; prepares death notices for General Counsel review.

Establishes repayment plans in VistA and furthermore monitors the plans to ensure monthly payments are being received. Collect, analyze, and prepare data for processing. Will determine as to the amount of credit given to offset the Veteran's account and properly annotate with electronic comment.

Provides patient education and assistance via telephone or written correspondence concerning one or more of the programs administered in order to assist Veterans and their families understand program requirements, benefits, financial responsibilities. Insures that all pertinent information is gathered and entered into automated systems in a timely and accurate manner.

Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects. Work Schedule: 8:00am - 4:30pm Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position.

Position Description/PD#: Lead Medical Reimbursement Technician/PD04559A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $65599/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-26.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.