Supervisory Medical Support Assistant

Veterans Health Administration; McAllen (TX); Hybrid; USD 56,000 - 73,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Veterans Health Administration in the United States is seeking a Supervisory Medical Support Assistant within the Health Administration Service (HAS) for an outpatient clinic/health care center. The role oversees administrative and clerical support across all outpatient areas, ensuring procedures meet guidelines and timeframes.

The supervisor leads staff, coordinates with HAS leadership, and develops training plans while extracting data for performance reports to senior management.

Qualifications

• Experience in supervisory leadership and staff management.
• Experience coordinating administrative workflows in outpatient settings.
• Ability to extract data and generate performance reports.

Responsibilities

• Plan, direct and control administrative and clerical support across outpatient areas.
• Assign and evaluate staff; resolve patient issues and training needs.
• Prepare reports supporting performance measures and workload capture.

Skills

Supervisory experience

Administrative leadership

Data reporting

Tools

HIMS system

ROI procedures

Job description

• Department: Department of Veterans Affairs

Supervisory Medical Support Assistant in the Health Administration Service (HAS) and is primarily responsible for overall managerial responsibilities for the Health Administration Services (HAS) within the Outpatient Clinic/Health Care Center setting of VATVCBHCS. HAS provides medical administrative support to direct patient care throughout VATVCBHCS.

Key Responsibilities

Total Rewards of a Allied Health Professional Duties Include but not limited to: Incumbent is responsible for the planning, directing and controlling of a full range of administrative and clerical support functions as they relate to all outpatient treatment areas. Ensures administrative procedures are accomplished in accordance with specified guidelines and within established timeframes.

This position operates in a highly diversified medical setting; the Supervisor administers a program that is broad, diversified and requires high performance and leadership qualities of the incumbent.

Assigning and evaluating the work of subordinate staff; resolving complex patient issues to ensure patient services are met identifying educational or training needs of subordinate staff; resolving employee issues at the Supervisory level, and provide management support to the Chief of HAS and Assistant Chief of HAS. Responsible for extracting and analyzing data to provide reports supporting performance measures, insurance capture, workload capture to senior management.

The effectiveness with which assignments are accomplished has a significant impact on the overall mission of the Health Care System. Conducts regular meetings with subordinates for discussion and resolution of work problems. Establishes new work methods and in-service training on an 'on going' basis. Schedules and encourages participation of employees in various VATVCBHCS training courses and opportunities.

Initiates all requests for personnel action, performance appraisals, and serves on and/or chairs interview panels to conduct interview of applicants and makes recommendations to the selecting official. Works with HIMS and Quality Management staff to ensure appropriateness of Medical Records usage are in compliance with Tic standards, and Release of Information (ROI) and Privacy standards are always upheld.

Participates as needed by the Chief of HAS or Assistant chief of HAS in meetings with other sections or service/care lines to work out and coordinate organization, procedural and other problems affecting the Health Care System. Responsible for identifying long and short-range goals and objectives for the Outpatient Clinic/Health Care Center; and works in tandem with the Chief of HAS and Assistant Chief of HAS on plans for implementation.

Participates or represents HAS in committees and task force groups as directed by HAS management.

Work Schedule: Monday-Friday, 8:00am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Adhoc Eligible Virtual: This is not a virtual position. Functional Statement #: 55586-F Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $55882 – $72644/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-13.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.