Supervisory Medical Support Assistant

Veterans Health Administration

Virginia Beach (VA)

On-site

USD 68,000 - 88,000

Full time

3 days ago

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Job summary

The Hampton VA Healthcare System is seeking a Supervisory Medical Support Assistant to oversee outpatient appointment support at the Hampton VAMC and Virginia Beach, supervising 10–30 MSAs in a clinical service-aligned call center.

Responsibilities include enrollment and eligibility oversight, coordinating with HAS and clinic staff, planning training, and enforcing performance standards to ensure efficient patient care and administrative workflows.

Qualifications

Only education recognized by the U.S. Department of Education from accredited institutions may qualify.
If using foreign education, submit a Certificate of Foreign Equivalency with your transcript.
You can verify education at http://ope.ed.gov/accreditation/.

Responsibilities

Supervise 10–30 MSAs (GS-3 to GS-7) in a call center aligned with clinical services.
Provide administrative support to physicians, PAs, nurses and staff to ensure smooth outpatient appointments.
Plan, develop, coordinate and report on enrollment and eligibility activities across the Medical Center, including CBOCs.
Lead training, meetings, and development programs; manage performance standards.
Coordinate with HAS managers to standardize procedures and manage leave and time/attendance.

Education

Education recognized by U.S. Department of Education

Job description

Department: Department of Veterans Affairs

This vacancy is for a Supervisory Medical Support Assistant position in the Hampton VA Healthcare System located at the Hampton VAMC and Virginia Beach.

Key Responsibilities

Total Rewards of a Allied Health Professional Call Center Supervisor: Incumbent will provide and ensure assistance to Veterans providing a smooth process for the management of his/her outpatient appointments and support work in connection with the care and treatment given to the Veterans by performing a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing support staff, and other members of the medical facility who provide patient care.

The Supervisory MSA typically supervises 10-30 MSAs from GS-3 to GS-7 level in an assigned call centers that are aligned with a clinical service. They have full supervisory responsibility over assigned MSAs. The Supervisory MSA is an important interface with their assigned call teams and is a liaison between those services (Specialty/ PACT) and Health Administration Service (HAS) to provide a range of administrative support.

Health Benefits and Enrollment: Incumbent serves as the Supervisory MSA, Enrollment and Eligibility Section, with the responsibilities of supervising, planning, developing, coordinating, implementing, evaluating and reporting on plans and procedures required to meet the administrative activities and programs within the section and throughout the Medical Center, including all Community Based Outpatient Clinics (CBOCs).

Primary Care/Mental Health/Specialty Care/Sub-Specialty: Important interfaces and collaborations also occur with larger health care system providers including VA and non VA specialists, hospitals, diagnostic and treating facilities, and community based programs. They have full supervisory responsibility over assigned MSAs. The employee has full administrative and professional responsibility for planning and directing the MSA's activities.

Incumbent is responsible for establishing meetings and training to discuss work problems, adoption of new work processes, and in-service training. With input from staff, formulates training plans for all new employees and refresher training for existing employees. Schedules and encourages participation of employees in various Medical Center training programs and career development courses.

Coordinates and establishes standardization written procedures and special instructions for non-routine and complex assignments for clinic staff. Under the direction of Senior HAS managers, coordinates with other HAS supervisory staff to ensure standardization of procedures throughout service and section.

Incumbent coordinates leave schedules to ensure coverage of assigned areas is maintained and interfaces with other HAS Managers to seek additional resources if required and coordinates the use of float teams. Has final approval to approve annual and sick leave requests. Maintains assigned time and leave accounts and is certifying official for assigned Time and Leave Groups using the Electronic Time and Attendance program.

The Supervisory MSA prepares performance standards and functional statements, ensuring they are current and accurate. Oversees performance ratings of assigned employees and makes recommendations for incentive awards. Has full authority to take disciplinary action, seek advice from human resources, address grievances, and attempts to resolve disputes at the lowest level possible.

Orients all new staff to Health Administration Services, including position within organization, leave procedures, functional statements, and performance standards. Maintains training folders on assigned employees, assigns training lead and reviews training progress frequently during performance period. Incumbent provides briefings and training when needed or as directed by management.

Work Schedule: 7:30am-4:00pm;8:00am-4: 30pm (Monday-Friday) Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $67564 – $87829/yr.

What is the application deadline?

Applications close on 2026-10-09.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.