Supervisory Medical Administration Specialist

Veterans Health Administration

Charlotte (NC)

On-site

USD 63,000 - 82,000

Full time

6 days ago

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Job summary

The Veterans Health Administration in Charlotte, NC seeks a Supervisory Medical Administration Specialist to oversee Outpatient Clinic administration within the Patient Administration Service. The role requires coordinating support across clinics and guiding staff in compliance with VA directives.

Lead national programs, manage staffing, and ensure proper implementation of initiatives, policies, and healthcare system requirements.

Qualifications

A transcript must be submitted with your application.
Education or degrees recognized by the U.S. Department of Education from accredited institutions may be used to qualify for Federal employment.
If using foreign education, you must submit a Certificate of Foreign Equivalency with your transcript.

Responsibilities

Manages a full range of nationally mandated programs and supervisory duties to effectively utilize resources and personnel.
Coordinate administrative support for Outpatient Clinic operations at both the HCC and Community Based Outpatient Clinic (CBOC).
Plan, organize, direct teamwork and negotiate with management to implement new procedures.
Coordinate leave and staffing across PAS and provide guidance on daily operations and technical matters.

Job description

Supervisory Medical Administration Specialist

Department: Department of Veterans Affairs

The incumbent reports to the Patient Administration Service Section Chief. The PAS Assistant Outpatient Section Chief is responsible for coordinating administrative support activities related to the operation of the Outpatient Clinic Section at both the HCC and Community Based Outpatient Clinic (CBOC).

Key Responsibilities

Duties include but are not limited to: Manages a full range of nationally mandated programs and initiatives while also performing the full range of supervisory duties and responsibilities to effectively utilize the resources and manpower allocated. Familiar with all mandatory requirements including any VHA Directives related to VHA Outpatient Scheduling processes and procedures.

Comprehensive knowledge of the range of administrative laws, policies, regulations, and precedents applicable to the administration of eligibility, enrollment, health benefits, etc. Conversant with concepts and requirements of patient aligned care teams and assist subordinates not only understanding their role but also being full and effective members of the care team.

Plan, organize, and direct teamwork and negotiate effectively with management to accept and implement recommendations which may require extensive changes to establish procedures. Knowledge of facility/agency goals and objectives and methods of evaluating program accomplishments and the structure of the healthcare system. Knowledge of VA medical benefit entitlements, clinic structure and functions and available ancillary services.

Responsible for the implementation, monitoring, and management of the nationally mandated initiatives/programs across all affected services of the CBOC. Effectively build rapport and relationships with services outside of PAS to ensure that compliance with and implementation of all required directives, initiative, mandates, and handbooks is accomplished.

Coordinates the leave of the Patient Administration Service supervisors, leads, and PAS staff approving time and leave as appropriate and arranging cross-coverage to provide adequate and appropriate staffing support across all administrative areas. Provide information regarding daily operations, provide guidance regarding technical and administrative matters and provide recommendations or coordinate activities with other services.

Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD019880 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $63098 – $82033/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-09.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.