Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs; Iowa; On-site; USD 55,000 - 65,000; Full time

Job summary

The Marion, IL VA Medical Center in Marion, Illinois seeks a Supervisory Medical Support Assistant (Nursing Operations) to lead a patient support team in a busy clinic environment. The role emphasizes supervision, administration, and ensuring high-quality patient care.

Required: US citizenship; English proficiency; and education of a high school diploma or GED. This GS-8 position includes work assignment, staff evaluations, and budget awareness with a focus on reliable service delivery.

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to supervise subordinate MSA staff and evaluate performance.
• Strong customer service and interpersonal skills with internal/external customers.
• Experience in briefings, orientations, and staff development.
• Ability to manage fiscal matters and forecast resources and equipment needs.

Responsibilities

• Provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader.
• Assign work, conduct performance evaluations, and participate in staff awards/advancement decisions.
• Collaborate with internal/external customers to ensure continuity of care and compliance with policies.

Skills

Advanced knowledge of managing patient

Supervisory duties

Customer service skills

Staff development and training

Budgeting and fiscal awareness

Education

High school diploma or GED

Job description

The Marion, IL VAMC is accepting applications for a Supervisory Medical Support Assistant position (Nursing Operations Department) with the VA, located at the Marion, IL VA Medical Center.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.


• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).


• You MUST meet the education described below to meet the BASIC qualifications for this position:


• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Supervisor Medical Support Assistant, GS-8 (a) Experience. One year of experience equivalent to the GS-7grade level. In order to be considered at the GS-8grade level, you must fully meet (experience must be documented in your resume or separate KSA responses) GS-8 KSAs:

• (a) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment.


• (b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.


• (c) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.


• (d) Ability to provide briefings, orientations, staff development, and training in a patient support setting.


• (e) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Preferred Experience

2 years Supervisory Experience

1 year clinical administrative experience

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-8.

Physical Requirements

The work is sedentary. Typically, the Supervisor MSA sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, etc. No special physical demands are required to perform the work.