Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Paducah (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

US Department of Veterans Affairs seeks an Advanced Medical Support Assistant in the Nursing Operations Department at the Paducah, KY VA Clinic. This GS-6 role supports scheduling, patient flow, and frontline admin tasks in a busy healthcare setting.

Qualifications include a high school diploma or GED, US citizenship, English proficiency, and the ability to work with clinical staff across disciplines. Emphasis on teamwork, prioritization, and accurate documentation.

Qualifications

• Advanced knowledge of the health care process including scheduling across interdisciplinary care delivery and community models.
• Advanced knowledge of policies and procedures affecting patient flow and care coordination.
• Advanced knowledge of medical terminology used by clinicians.
• Ability to collaborate with a wide range of medical clinicians to meet team goals.
• Ability to set priorities and organize work to meet deadlines.
• Ability to communicate effectively with internal and external customers in multiple formats.

Skills

Advanced scheduling knowledge

Interdisciplinary collaboration

Medical terminology

Effective communication

Prioritization

Education

High school diploma or GED

Job description

The Marion, IL VAMC is accepting applications for an Advanced Medical Support Assistant position (Nursing Operations Department) with the VA, located at the Paducah, KY VA Clinic.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.


• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).


• You MUST meet the education described below to meet the BASIC qualifications for this position:


• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Medical Support Assistant (Advanced), GS-6(a) Experience. One year of experience equivalent to the GS-5 grade level. In order to be considered at the GS-6 grade level, you must fully meet (experience must be documented in your resume or separate KSA responses) GS-6 KSAs:

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.


• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.


• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.


• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.


• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.


• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6.

Physical Requirements

The work is sedentary. Typically, the Advanced MSA sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, etc. No special physical demands are required to perform the work.