Supervisory Medical Support Assistant

U.S. Department of Veterans Affairs

Marion (IL)

On-site

USD 64,000 - 84,000

Full time

5 days ago

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Job summary

The Marion, IL VA Medical Center is accepting applications for a Supervisory Medical Support Assistant (Nursing Operations Department) with the VA. The incumbent supervises MSA staff and leads patient support operations in inpatient and outpatient settings.

Responsibilities include evaluating staff performance, resolving complex issues to ensure patient services, and preparing management reports from data. Telework is authorized on an ad hoc basis; schedule is Mon-Fri 7:30-4:00.

Qualifications

Plans and directs programs at medical centers and outpatient clinics.
Fully responsible for supervising subordinate MSA staff.
Makes final hiring decisions and evaluates performance.

Responsibilities

Evaluate subordinate staff performance and resolve complex problems.
Assess new products, equipment, and systems for improvements.
Prepare reports by extracting and analyzing data for senior management.

Skills

Supervisory experience

Staff management

Job description

Department: Department of Veterans Affairs

The Marion, IL VAMC is accepting applications for an Supervisory Medical Support Assistant position (Nursing Operations Department) with the VA, located at the Marion, IL VA Medical Center. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

Key Responsibilities

Total Rewards of a Allied Health Professional The incumbent serves as a Supervisor Medical Support Assistant (MSA) plans and directs programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting.

Assignments at this level include but are not limited to evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary.

The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. Work Schedule: M-F 0730-1600 Telework: Authorized - on a AdHoc basis only Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $64446 – $83777/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-23.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.