Supervisory Medical Support Assistant

Veterans Health Administration; Durham (NC); Hybrid; USD 60,000 - 78,000; Full time

Job summary

Veterans Health Administration in Durham, NC seeks a Supervisory Medical Support Assistant to lead a team within an interdisciplinary care delivery model. The incumbent has full administrative and professional responsibility for planning and directing the MSA's activities and ensures patient services meet quality standards.

The role requires evaluating staff, scheduling, training, and implementing VA directives while maintaining patient privacy and safety. Telework is eligible on an ad-hoc basis.

Qualifications

• Only education or degrees recognized by the U.S. Department of Education may be used to qualify.
• If using foreign education, you must send a Certificate of Foreign Equivalency with your transcript.
• Salary posted range is $60,167–$78,219 per year.
• Telework eligibility is available for this position.
• Security clearance required: Other.

Responsibilities

• Assigns and evaluates the work of subordinate staff; resolves complex problems to ensure patient services.
• Evaluates new products, equipment, and systems; makes recommendations for improved operations.
• Identifies educational or training needs; makes final decisions on selections; evaluates performance.
• Trains staff on VA Scheduling Directives and completes accurate scheduling responsibilities.
• Participates in daily teamlet huddles and weekly team meetings for patient care planning.
• Supports patient safety standards and privacy rules; handles front-line patient and staff contact.

Skills

Supervisory role

Interdisciplinary collaboration

Scheduling

Patient safety

Privacy compliance

Education

Education recognized by U.S. Department of Education

Job description

• Department: Department of Veterans Affairs

Supervisory Medical Support Assistants plan and direct programs and have full supervisory responsibility. The incumbent has full administrative and professional responsibility for planning and directing the MSA's activities.

Key Responsibilities

Assigns and evaluates the work of subordinate staff, resolves complex problems to ensure patient services are met, evaluates new products, equipment, and systems to make recommendations for improved operations, identifies educational or training needs, makes final decisions on selections, and evaluates performance and takes disciplinary action when necessary.

Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties Supports patient safety standards using the correct Veterans Affairs identification of all patients Assures MSA staff explain the VA's mandate to collect insurance information to veterans, their families, and other eligible patients Assures staff collects, scans, and updates health insurance information, serving a major role in the revenue process Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA Screens/receives phone calls in a courteous and timely manner Determine the nature of requests and provide the information desired using privacy rules and established clinic processes Trains staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities Participates in the daily teamlet huddles and/or weekly team meetings where patient care planning and management occurs Evaluates new products, equipment, and systems to make recommendations for improved clinic operation Performs other duties as assigned Total Rewards of a Allied Health Professional Work Schedule: 11am - 7:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Telework: Ad-hoc

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $60167 – $78219/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-09-28.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government