Medical Support Assistant (Advanced)

Veterans Health Administration

Traverse City (MI)

On-site

USD 50,000 - 64,000

Full time

9 days ago

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Job summary

The Veterans Health Administration in Traverse City, MI is seeking an Advanced Medical Support Assistant to provide specialized administrative support within an interdisciplinary care team. The role supports physicians, nurses, and other staff by coordinating appointments, handling pre-visit requirements, and processing orders under direction of clinicians.

Ideal candidates will have strong organizational skills, effective communication, and the ability to adapt to changing schedules in a busy

Qualifications

Education recognized by the U.S. Department of Education for federal employment.
Experience coordinating patient appointments and scheduling with patient input.

Responsibilities

Provides specialized administrative patient support within an interdisciplinary care team.
Reviews clinic appointment availability and adjusts schedules as needed.
Develops and maintains communication with patients and VA centers.
Assists with ordering tests and processing procedures as directed by clinicians.

Skills

Administrative support

Coordination

Communication

Job description

Department: Department of Veterans Affairs

This position is located in Traverse City, MI. The Advanced Medical Support Assistant (AMSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Key Responsibilities

Duties include, but are not limited to: Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Recommends changes to existing clinic procedures based on current administrative guidelines.

Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.

Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.

Responsible for following through on providers' orders including scheduling appropriate consultation requests, labs, x-rays and various other specialty clinics. Schedule all appointments with the patient's input, either in person or by phone. Other duties as assigned. Work Schedule: Monday - Friday 8:00 AM - 4:30 PM Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 92045-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $49583 – $64457/yr.

What is the application deadline?

Applications close on 2026-09-25.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.