LEAD MEDICAL SUPPORT ASSISTANT

Veterans Health Administration; La Crosse (WI); On-site; USD 50,000 - 66,000; Full time

Job summary

Veterans Health Administration in the Tomah VA is seeking a Lead Medical Support Assistant to coordinate scheduling and administrative support within the Health Administration Department.

You will guide Advanced MSAs, ensure timely appointments, monitor data and reports, and help develop training to maintain quality of work across clinics.

Qualifications

• Note: Federal qualifications with education recognized by U.S. Department of Education.

Responsibilities

• Lead Medical Support Assistant responsibilities include clerical and administrative support for coordinating care and treatment across the Health Administration Department and clinics.
• Schedule VA Health Administration appointments with adherence to scheduling guidelines, supervise Advanced MSAs, review work quality, and develop training materials.

Job description

• Department: Department of Veterans Affairs

The current vacancy is located in the Health Administration Department at the Tomah VA and is responsible for the coordination of Advanced MSA assignments and workflow found in the interdisciplinary unit.

Key Responsibilities

This position serves as a Lead Medical Support Assistant (MSA) and performs clerical and administrative support in the coordination, care and treatment provided to patients throughout the Health Administration Department and associated clinics.

This position is responsible for ensuring accurate and timely scheduling of VA Health Administration appointments, providing guidance and leadership to the Advanced MSAs, conducting ongoing reviews to ensure quality of work, development of training, collecting data, running reports, organizing work and setting priorities to ensure completion of duties is accomplished in a timely manner.

• Assists supervisor with monitoring work assignments, coordinating coverage at all workstations, resolving daily workplace issues, and maintaining efficient workflow.
• Coordinates department flow, workload capture, and other administrative support functions associate with the day to day department operation.
• Assists the supervisor in monitoring and ensuring the integrity of various databases, to include, consult management, other reports.
• Ensures front line scheduling staff understand and appropriately utilize the administrative support packages.
• Schedules patient appointments, including interpreting and verifying provider order in accordance with VHA national scheduling guidelines.
• Provides information and guidance to agency employees as requested.
• Preforming related duties as assigned.

Work Schedules: Monday through Friday, 8:00AM to 4:30PM Telework: Not eligible for Telework Virtual: This is not a virtual position. Functional Statement #: 00819F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $65599/yr.

What is the application deadline?

Applications close on 2026-09-25.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.