Supervisory Medical Support As

Veterans Health Administration

Gilbert (AZ)

On-site

USD 58,000 - 76,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Vision and dental benefits

Retirement plan (Federal)

Job summary

Veterans Health Administration seeks a Supervisory Medical Support Assistant to lead an outpatient clinic team in Gilbert, AZ. The role focuses on coordinating administrative support, scheduling, and data reporting while ensuring compliance with agency policies.

The incumbent will supervise Lead MSAs and Advanced MSAs, manage workflow, and drive improvements in efficiency and service quality. This federal position offers comprehensive benefits and a clear career path.

Qualifications

Education must be recognized by the U.S. Department of Education; foreign degrees require a Certificate of Foreign Equivalency.

Responsibilities

Coordinate the unit's administrative support activities, including records management and scheduling accuracy.
Provide technical and administrative supervision to Lead MSAs and Advanced MSAs.
Oversee daily unit operations and ensure adherence to agency policies and priorities.
Set team goals and direct subordinates to meet deadlines and quality standards.
Interview candidates for unit positions and identify training needs to improve performance.

Skills

Supervisory experience

Data analysis

Scheduling

Communication

Staff training

Education

Education from accredited institutions

Tools

Scheduling Software

Job description

Department: Department of Veterans Affairs

The Supervisory Medical Support Assistant serves as a supervisor for an outpatient clinic within Health Administration Service at the Phoenix VA Health Care System. This position is located at: The Staff Sergeant Alexander W. Conrad Veterans Affairs Health Care Clinic at 3285 South Val Vsita Dr., Gilbert, AZ 85297. Some travel between clinics may be required.

Key Responsibilities

30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.

What Applicants Can Expect Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration. Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.

Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer. Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.

Major duties include, but are not limited to: Responsible for coordinating the section's administrative support activities such as records management, scheduling accuracy, and data analysis. Providing technical and administrative supervision to a unit of Lead MSAs and Advanced MSAs. Oversees the daily operation of the unit, ensuring that agency policies and priorities are being followed. Making work assignments, set or negotiate deadlines, and designates completion dates.

Hearing and resolving minor complaints from employees, referring group grievances and more serious unresolved complaints to the higher-level manager. effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases. Responsible for setting team goals and technically directing the work of subordinates and ensuring that agencies policies and procedures are followed.

Interviewing candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides resources for training needs; and finds ways to improve production or increase the quality and efficiency of work within the area of authority Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

Being a communication facilitator, arranging meetings and in-services as necessary to ensure that information and knowledge are communicated to staff. Coordinates the leave of MSAs, approves time and leave as appropriate, and arranges cross training to provide adequate coverage. Promotes veteran registration for and utilization of MyHealtheVet (MHV). Trains staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Work Schedule: Monday - Friday, 7:30 A.M. - 4:00 P.M.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Available

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $58455 – $75989/yr.

What is the application deadline?

Applications close on 2026-10-02.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.