Manager People Operations Total Rewards and Talent

ServiceNow; West Palm Beach (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Equity

Healthcare

Retirement

Learning budget

Parental leave

Remote flexibility

Stipends

Paid holidays

Job summary

ServiceNow seeks a Manager, People Operations (Total Rewards and Talent) to lead a team delivering HR operational services across Compensation, Benefits, and broader People Operations. You will partner with Compensation, Benefits, Payroll, HR Technology, and Global COEs to operationalize programs and manage complex employee lifecycle transactions.

Lead and mentor high-performing operational teams, optimize processes, and drive continuous improvement using Lean principles.

Qualifications

• 8+ years of progressive experience in HR Operations, Shared Services, Global Business Services, or centralized HR service delivery supporting global organizations.
• 5+ years leading operational HR teams in a complex global environment.
• Demonstrated experience leading Compensation Operations and/or Benefits Operations teams, or leading operational delivery in close partnership with Compensation and Benefits Centers of Excellence.
• Strong understanding of Compensation Operations, Benefits Administration, employee lifecycle processes, and operational governance.
• Experience supporting large enterprise operational events such as Annual Compensation Review, Open Enrollment, year-end processing, or similar global HR operational programs.
• Experience partnering with Payroll, HR Technology, Compensation, Benefits, and external vendors.
• Strong understanding of Workday HCM and related HR technologies supporting Compensation and Benefits operations.
• Experience with operational process optimization, Lean or continuous improvement methodologies.
• Advanced analytical skills including Excel, PowerPoint, reporting, dashboards, and operational metrics.
• Experience leading global operational transformation and service delivery improvement initiatives.

Responsibilities

• Lead day-to-day operational delivery across Compensation, Benefits, and broader Global People Operations services.
• Ensure operational readiness and successful execution of large annual operational events.
• Oversee complex employee lifecycle transactions.

Tools

Workday HCM

Job description

Role Overview

As a Manager, People Operations (Total Rewards and Talent), you will lead a team of People Care Associates, Specialists, and regional Team Leads responsible for delivering high-quality HR operational services across Compensation, Benefits, and broader People Operations. You will partner closely with Compensation, Benefits, Payroll, HR Technology, and Global People COEs to operationalize programs, deliver complex employee lifecycle transactions, and continuously improve the employee experience through operational excellence.

What You Will Do

Key Responsibilities include leading day-to-day operational delivery across Compensation, Benefits, and broader Global People Operations services, ensuring operational readiness and successful execution of large annual operational events, and overseeing complex employee lifecycle transactions.

Why It Might Be a Fit

To excel in this role, you should demonstrate a passion for leading, coaching, mentoring, and developing high-performing operational teams, strong operational knowledge of HR Operations, and experience partnering closely with Compensation, Benefits, Payroll, HR Technology, and HR Centers of Excellence.

Requirements

• 8+ years of progressive experience in HR Operations, Shared Services, Global Business Services, or centralized HR service delivery supporting global organizations
• 5+ years leading operational HR teams in a complex global environment
• Demonstrated experience leading Compensation Operations and/or Benefits Operations teams, or leading operational delivery in close partnership with Compensation and Benefits Centers of Excellence
• Strong understanding of Compensation Operations, Benefits Administration, employee lifecycle processes, and operational governance
• Experience supporting large enterprise operational events such as Annual Compensation Review, Open Enrollment, year-end processing, or similar global HR operational programs
• Experience partnering with Payroll, HR Technology, Compensation, Benefits, and external vendors
• Strong understanding of Workday HCM and related HR technologies supporting Compensation and Benefits operations
• Experience with operational process optimization, Lean or continuous improvement methodologies
• Advanced analytical skills including Excel, PowerPoint, reporting, dashboards, and operational metrics
• Experience leading global operational transformation and service delivery improvement initiatives

Benefits

BenefitsCompetitive salaryEquityHealthcarePTORetirementLearning budgetParental leaveWellnessVisa/relocationRemote flexibilityStipendsBonus/commissionPaid holidays