Supervisor, TA Operations (WD Support)

RSM US LLP; Minneapolis (MN); On-site; USD 82,000 - 140,000; Full time

Job summary

RSM US LLP is seeking a Talent Acquisition Operations Supervisor to lead the day-to-day execution of TA Workday support processes across the recruitment lifecycle. You will coach, prioritize, manage workload, and ensure activities are accurate, compliant, and aligned with service expectations.

In a global, matrix environment, you will drive process improvements, monitor SLAs, develop reporting, and support governance while partnering with Talent leaders and technology teams to deliver scalable,

Qualifications

• Bachelor's degree in HR, Business or related field or equivalent
• 4+ years in HR operations, shared services, or related function
• Experience coaching, mentoring, onboarding support or team leadership
• Experience managing operational processes with SLAs and risk management
• Experience supporting a SaaS-based ATS, preferably Workday Recruiting
• Proficiency with Microsoft Office and HR/recruiting systems

Responsibilities

• Lead day-to-day workload distribution, scheduling, and capacity planning
• Oversee centralized TA processes, transactions, tickets, and activities across areas of responsibility
• Ensure work is accurate, timely, compliant with policies and service standards
• Identify and resolve escalations, risks, and stakeholder concerns
• Drive process improvements and governance for talent operations programs
• Develop and maintain process docs, training materials and knowledge base
• Partner with Talent leaders and technology teams to deliver scalable TA services

Skills

Team leadership

Stakeholder management

Operational excellence

Cross-functional collaboration

Education

Bachelor's degree in HR / related field

Tools

Workday Recruiting

Microsoft Office

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Talent Acquisition (TA) Operations Supervisor sits within the broader Talent Operations team and is a frontline people leader responsible for overseeing the day-to-day execution of TA Workday support processes across the recruitment lifecycle.

This role provides direct leadership, coaching, prioritization, workload management, and performance support while ensuring operational activities are delivered accurately, consistently, compliantly, and in alignment with established service expectations.

The role supports centralized, scalable, and highly repeatable talent solutions by coordinating service delivery, managing SLAs, resolving escalations, monitoring quality, supporting reporting and governance, and driving continuous improvement.

Employees in this role are expected to exercise sound judgment, balance competing priorities, develop team capability, manage operational risks, support change and adoption activities, and reinforce a culture of service excellence, collaboration, accountability, and continuous improvement.

People Leadership & Team Development

• Manage day-to-day workload distribution, prioritization, scheduling, capacity planning to ensure service commitments and operational deliverables are met.
• Support employee onboarding, training, performance feedback, career development, and continuous learning to strengthen team capability and operational consistency.
• Foster a culture of accountability, collaboration, inclusion, partnership, service excellence, and continuous improvement in a global, matrix environment.

Operational Service Delivery & Execution

• Oversee the execution of centralized, repeatable TA processes, transactions, ticket requests, and operational activities across assigned areas of responsibility.
• Ensure operational work is completed accurately, consistently, timely, and in accordance with firm policies, procedures, compliance expectations, and service standards.
• Research, resolve, and respond to complex operational questions, stakeholder concerns, and escalations using best practices, documentation, and appropriate judgment.
• Escalate high-risk, sensitive, or enterprise-impact issues appropriately while maintaining ownership through resolution.
• Identify operational risks, recurring service disruptions, and stakeholder pain points; recommend sustainable solutions to improve delivery and experience.

Process Improvement & Operational Excellence

• Identify opportunities to improve operational efficiency, effectiveness, accuracy, quality, scalability, compliance, and stakeholder experience.
• Collaborate with stakeholders to evaluate current processes, clarify requirements, and recommend practical enhancements.
• Support the development, implementation, testing, training, and administration of centralized, repeatable TA solutions across enterprise systems and integrated tools.
• Lead or participate in process reviews, quality audits, operational improvement initiatives, documentation updates, and implementation readiness activities.
• Develop and maintain process documentation, knowledge articles, job aids, templates, operating procedures, and training materials.
• Use a continuous improvement mindset to identify efficiencies, remove friction, and support scalable service delivery.

Stakeholder Partnership & Communication

• Build and maintain strong partnerships with Talent leaders, Centers of Excellence, technology teams, and other key stakeholders.
• Serve as a trusted point of contact for operational guidance, escalations, service updates, and stakeholder support.
• Foster a culture of customer service, collaboration, and partnership while effectively managing stakeholder expectations.
• Partner cross-functionally to support the successful delivery of Talent Operations programs, initiatives, and services.

Data, Reporting & Operational Governance

• Develop and deliver reporting, dashboards and operational insights that support business decision-making.
• Leverage data and trends to identify opportunities for process improvement, risk mitigation, resource planning, and service optimization.
• Ensure data integrity, reporting accuracy, and adherence to governance, quality assurance, and compliance standards.
• Support operational metrics, audits, and governance activities to drive accountability and continuous improvement.

Training, Knowledge Management & Coaching

• Lead onboarding, training, and knowledge-sharing efforts to ensure team readiness and consistent service delivery.
• Provide coaching and guidance to strengthen operational performance, stakeholder support, and process expertise.
• Reinforce operational standards, compliance requirements, and best practices across the team supporting a global, matrix organization.
• Support change management and adoption efforts for new processes, technologies, programs, and service delivery models.

Professional Judgment, Risk & Compliance

Exercise sound judgment to manage priorities, resolve escalations, mitigate operational risks, and support effective service delivery.

Ensure compliance with policies, data privacy requirements, internal controls, documentation standards, and quality expectations.

Lead issue resolution, corrective actions, audits, and continuous improvement efforts to strengthen operational effectiveness.

Serve as a role model for accountability, professionalism, collaboration, confidentiality, and service excellence.

Minimum Requirements

• Bachelor's degree in Human Resources, Business Administration, Learning and Development, Communications, or a related field, or an equivalent combination of education and a minimum of 6 years relevant experience.
• Minimum of 4 years of experience in HR (talent) operations, HR Shared Services, or related operational functions.
• Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership responsibilities.
• Experience managing operational processes, managing escalations, parallel priorities, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced, service-oriented environment.
• Experience supporting a SaaS-based Applicant Tracking System (ATS) or recruitment module, preferably Workday Recruiting.
• Proficiency with Microsoft Office applications and experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems.

Preferred Requirements

• Experience with reporting, metrics, dashboards, service performance monitoring, quality audits, and operational governance.
• Experience supporting system changes, organizational readiness, stakeholder training, or service delivery enhancements.
• Experience working within a global, shared services, matrixed, centralized operations, or multi-time-zone environment.

At RSM, we offer a competitive benefits and compensation package for all our people.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.

If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders).

If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records.

For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role.

The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $81,900 - $139,700

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Why work at RSM?

At RSM, we accomplish meaningful work and make an impact on the world around us. We work hard to fully understand our clients and work even harder to understand and identify your unique skills. We celebrate the differences among us and empower our talented professionals to grow forward, both personally and professionally. Our clients benefit from fresh insights and energy as we collaborate to support them, and our teams enjoy a work environment that inspires and empowers them to thrive.