Supervisor - Sportsbook

Bally's Interactive; Shreveport (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Bally’s Shreveport is seeking team members to assist in daily race and sports book operations. The role requires explaining wagering rules, updating customer sheets, and monitoring wagers and odds in line with policy and state regulations.

Candidates should maintain a professional image, exercise strong judgment, and communicate clearly with guests and staff across all shifts, including weekends and holidays.

Qualifications

• Experience in casino floor operations or gaming venues preferred.
• Ability to explain wagering rules and procedures to guests.
• Excellent interpersonal and written communication skills.

Responsibilities

• Assists the Race & Sports Book Manager in daily operations.
• Explains wagering rules, including betting lines and odds, to guests.
• Approves over the limit wagers when the manager is absent and low-limit comps as allowed by regulations.
• Approves and refuses wagers from customers.
• Updates and maintains all customer sheets.
• Monitors all monies wagered and updates betting odds per policy.
• Issues and redeems betting slips accurately and informs guests of regulations.
• Supervises Mutuel Clerks.
• Keeps up-to-date with Louisiana Gaming Commission rules and agency regs.
• Abides by Bally’s Shreveport policies and internal controls.
• Performs duties per state gaming regulations and handles guest disputes.

Skills

Strong communication

Customer service

Professional image

Multitasking

Team coordination

Tools

Microsoft Office

Job description

Responsibilities:

• Assists the Race & Sports Book Manager in daily operations.
• Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
• Approves over the limit wagers for the property in absence of manager and approve low-limit comps as permitted by jurisdictional gaming regulations.
• Approves and refuses wagers from customers.
• Updates and maintains all customer sheets.
• Monitors all monies being wagered and updates the betting odds according to company policy.
• Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
• Supervises Mutuel Clerks.
• Maintains & continually updates knowledge of regulations set forth by the Louisiana Gaming Commission and all government agencies.
• Knows and abide by Bally’s Shreveport policies, procedures, internal controls, and courtesy guidelines.
• Performs all duties in accordance with state gaming regulations.
• Handles guest disputes quickly and effectively within the level of their authority.
• Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
• Promotes safety awareness to minimize work related injuries.
• Maintains knowledge of property information.

Competencies:

• Upholds the Mission Statement.
• Represents Bally’s Shreveport in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Bally’s Shreveport values and mottos.
• Ensures that daily promotions are communicated.
• Must project a professional and positive image.
• High energy level.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Good judgment and common sense.
• Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
• Ability to work all shifts to include weekends and holidays also work 6-day work weeks when required.
• Computer literate with knowledge of a variety of software applications including Microsoft Office.
• Excellent interpersonal and communication skills (oral & written).
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Ability to effectively analyze and solve problems.
• Basic knowledge of mathematics, including statistics.

Work Environment:

• This position requires constant exposure to cigarette smoke and prolonged periods of standing and walking.
• The employee must frequently communicate verbally and effectively hear conversations and instructions.
• Occasional sitting is required, as well as the ability to lift and carry items as needed to perform essential job duties.

Target Salary Range:

$17.00/Hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.