Sportsbook Operations Lead

Bally's Corporation; Shreveport (LA); On-site; USD 21,000 - 26,000; Full time

Job summary

Bally's Shreveport is seeking a staff member to assist the Race & Sports Book Manager in daily sportsbook operations, including explaining wagering rules to guests and approving wagers in the manager's absence.

The role requires strong customer service, accurate money handling, and knowledge of gaming regulations. You will supervise clerks, update betting sheets, and support staff training while working flexible shifts, including weekends.

Qualifications

• Customer service experience in hospitality or gaming environments is preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and set priorities in a fast-paced casino setting.
• Proficient with basic mathematics and statistics.
• Proficiency with MS Office applications and data sheets.

Responsibilities

• Assist Race & Sports Book Manager in daily operations.
• Explain wagering rules and procedures to guests as needed.
• Approve over-the-limit wagers in the manager's absence; approve low-limit comps per regulations.
• Approve or refuse wagers from customers.
• Update and maintain customer sheets.
• Monitor wagering money and update odds per policy.
• Issue and redeem betting slips accurately and inform guests about gaming rules.
• Supervise Mutuel Clerks.
• Maintain knowledge of regulations and Bally's Shreveport policies.
• Contribute to staff training and scheduling; promote safety.
• Resolve guest disputes promptly within authority.
• Maintain awareness of property information.

Skills

Customer service

Communication skills

Time management

Problem solving

Math/statistics

Team coordination

Professional image

Shift flexibility

Tools

Microsoft Office

Job description

Bally's Shreveport is seeking a staff member to assist the Race & Sports Book Manager in daily sportsbook operations, including explaining wagering rules to guests and approving wagers in the manager's absence.

The role requires strong customer service, accurate money handling, and knowledge of gaming regulations. You will supervise clerks, update betting sheets, and support staff training while working flexible shifts, including weekends.