Service Coordinator

Kelly; San Juan (PR); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Medical plan

401K retirement plan

Vacation days

Paid sick leave

Transit spending account

Holiday pay

Job summary

Kelly is seeking a Service Coordinator in San Juan, PR to streamline operations between clients and field technicians. The role requires coordinating service requests for biomedical equipment and scheduling technicians to meet contract terms and client needs.

The ideal candidate has at least 1 year in customer service or administrative coordination, strong MS Office skills, and fluency in Spanish and English. Benefits include medical plan, 401K, vacation, sick leave, and more.

Qualifications

• High school diploma or equivalent.
• At least 1 year in customer service or administrative coordination.
• Proficient with CRM systems (Salesforce) and ERP platforms (Acumatica).
• Strong MS Office skills (Excel, Word, Outlook).
• Bilingual in Spanish and English.

Responsibilities

• Serve as the central operational link between clients and the field team.
• Receive and channel service requests for biomedical/clinical equipment via phone and email.
• Schedule and assign service cases to technicians based on contracts, schedules, location, and requirements.
• Plan and coordinate preventive maintenance and installations with clients and project teams.
• Manage cases, service orders, and follow-ups in Salesforce and Acumatica.

Skills

Customer service

Administrative coordination

Bilingual Spanish/English

Multitasking under pressure

Microsoft Office proficiency

Education

High school diploma

Tools

Salesforce

Acumatica ERP

Microsoft Office

Job description

Kelly® is looking for a Service Coordinator to work at a leading organization in San Juan, PR.

Salary/Pay Rate/Compensation: $13.50 per hour, Direct Hire position. Medical plan, 401K - retirement, vacations, sick, among others.

Shift: 1st Monday to Friday 8am to 5pm

What’s a typical day as a Service Coordinator? You’ll be:

• Acting as the central operational link between clients and the technical field team
• Receiving and channeling service requests for biomedical and clinical equipment via phone and email
• Scheduling and assigning service cases to technicians and specialists based on contracts, schedules, location, and technical requirements
• Planning and coordinating preventive maintenance and installations with clients and project teams
• Managing cases, service orders, and follow-ups in platforms such as Salesforce CRM and Acumatica ERP
• Quoting parts and services outside of contract, issuing invoices, and coordinating with credit and collections
• Processing purchase orders and tracking pending orders and warranties with suppliers

This Job Might Be An Outstanding Fit If You

• Have completed high school.
• Possess at least 1 year of experience in customer service and administrative coordination.
• Are proficient in using CRM systems (e.g., Salesforce) and ERP platforms (e.g., Acumatica)
• Have strong skills in Microsoft Office (Excel, Word, Outlook)
• Communicate effectively in Spanish and English
• Excel in working under pressure, prioritizing multiple tasks, and demonstrating a high sense of urgency

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.