Supervisor, Service - CRC

Paycom - ATS; California, Northern (MO, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Paycom - ATS is seeking a Second Shift Service Supervisor to lead a shop-based team responsible for the setup, disassembly/re-assembly, overhaul, and rebuild of Caterpillar and allied engines and components.

The role requires 6–8 years in engine repair or related areas with 2–4 years in supervision. Strong reading of schematics, DBS/SIS familiarity, and MS Office proficiency are essential. On-site role with a focus on safety and customer satisfaction.

Qualifications

• Requires high school diploma or GED; associate degree or higher preferred.
• Experience supervising a service team in engine repair or related field is required.
• Proficient reading of schematics, specs, safety manuals, and service literature.
• Strong communication and interpersonal skills; customer-facing responsibilities.

Responsibilities

• Supervise and coordinate a team of shop-based service technicians to ensure high-quality engine work and customer satisfaction.
• Hire, train and evaluate employees; set staffing schedules and assignments; support training and development.
• Lead service work orders, prepare customer quotes, and coordinate with the Service Planner and billing system.
• Enforce warranty and goodwill determinations per policy; maintain safety and housekeeping standards.
• Attend daily service management meetings and keep stakeholders updated on repair progress.

Skills

Supervisory leadership

Customer relations

Plan and delegate

Reading schematics

MS Office

DBS/SIS familiarity

Education

High school diploma or GED

Associate degree or higher in related field

Tools

DBS

SIS

MS Office

Job description

Education LevelHigh School## Description**Lead the Work Behind Powerful Engines.****second shift Service Supervisor, CRC** and supervise and coordinate a team of shop-based technicians.This role is responsible for the set-up, disassembly/re-assembly, overhaul, and rebuild of Caterpillar and allied diesel and natural gas powered industrial engines and related components.**What you'll do:*** Supervise and coordinate the function of a team of shop-based service technicians to ensure that all set-up, disassembly/re-assembly, overhaul, and rebuild operations are executed at a consistently high level of quality and customer satisfaction and in compliance with all related regulatory requirements. Hire, train and evaluate employee performance; prepare and administer disciplinary actions; prepare staffing schedules and assignments; facilitate employee training and development to ensure the team develops the necessary skills to achieve maximum results.* Support and enable the administration of the service work order process and communication with the customer throughout. Take the lead on the preparation customer quotes. Collaborate with the Service Planner (and serve as a backup) to ensure the timely opening and closing of jobs in the company's billing system to include posting of technician timecards, preparing/tracking external quotes, parts ordering/tracking, coordinating/expediting service schedules, and performing related reporting and filing in accordance with all company policies and procedures and standards for quality.* Administer the enforcement of warranty and goodwill determinations in accordance with prescribed company policy standards and metrics.* Attend daily meetings with the service management team to ensure that all parties are updated on work in progress and to update/maintain same in the management information system (DBS). Keep all stakeholders (machine sales, product support sales, customer) regularly updated on the status of machine repairs.* Engage personnel to inspire and embed an overall culture of safety. Administer and enforce high standards for housekeeping and safe work practices## Qualifications**What You Bring to the Role:*** High school diploma or GED equivalent required. Associate or higher-level degree from accredited institution in sales, business administration, or related discipline preferred.* Minimum 6-8 years of work experience as a service technician in an automotive or truck engine repair shop or a retail parts counter salesman and/or service planner in a parts sales and service shop environment required. Therein, a minimum of 2-4 years of dedicated supervisory experience required.* Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.* Solid mechanical systems knowledge of diesel engines/engine failures, electrical and hydraulic systems.* Proficiency with Microsoft Office applications (Outlook, Word, Excel) and dedicated experience using dealer management information system (DBS and SIS).* Refined customer relations, written, verbal, and interpersonal communication skills.* A refined \"hands on\" leadership style which is motivating and optimizes team effectiveness.* Ability to collaborate effectively with all levels of staff and management and mentor those who report through the position.* Ability to resolve customer service conflicts with professionalism and consistent application of company policy;* Ability to multi-task, prioritize workload, and effectively delegate in a fast-paced, detail and deadline oriented environment.