Field EPG Service Technician

Paycom; Jackson (MS); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Paycom is seeking an experienced Field Service Technician to troubleshoot, repair, and maintain Caterpillar and allied electric power generation products at customer locations. The role requires hands-on diagnostics, engine and switchgear work, and thorough reporting from a field service truck.

Expect long hours, travel, and occasional emergency calls. Applicants should have a strong background in diesel engines, electrical systems, and field service operations, with excellent customer service

Qualifications

• High school diploma or GED required; diesel tech training preferred.
• Mechanic/field service certifications or military training in diesel engines encouraged.
• Experience with Caterpillar or similar engines and switchgear is highly desirable.

Responsibilities

• Perform diagnostics, repair, and preventive maintenance on diesel engines and electrical systems.
• Troubleshoot faults and conduct engine/generator commissioning and transfer switch work.
• Prepare detailed service reports and coordinate parts with supervision.
• Maintain vehicle readiness, DOT compliance, and safety standards on site and en route.
• Provide technical guidance to junior technicians and customers as needed.

Skills

Field service

Diesel engine

Electrical systems

Troubleshooting

Preventive maintenance

Customer service

Safety compliance

DOT regulations

SIS/DBS computer skills

EMCP programming

Education

High school diploma

Diesel tech training

Military experience (relevant)

Tools

CAT ET

PL1000 interface

EMCP programming

Test equipment

SIS/DBS software

Job description

# Field EPG Service TechnicianJackson, MS 39204## OverviewPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageRoad WarriorCategoryInstallation - Maint - Repair## DescriptionThe Field Service Technician-Electric Power Generation is responsible for the troubleshooting/diagnostics, repair/overhaul, and preventive maintenance of Caterpillar and allied electric power generation products (generators, switchgear systems), primarily during service calls at customer locations, using a field service truck in a safe, timely, efficient, and courteous manner. This position will require working hours in addition to the normal work schedule and for emergency calls. * Perform all required maintenance, inspections, load banking, troubleshooting and repair of engine and electrical related systems, commissioning of engines/generators and coordination, maintenance and/or commissioning of transfer switch and switchgear systems in accordance with all prescribed quality and safety standards.* Troubleshoot, problem solve, and identify the problem through failure analysis.* Test, measure, align and adjust engine systems and components.* Research and determine reusability of parts in accordance with published manufacturer guidelines.* Coordinate the ordering of replacement parts with supervisor.* Prepare and submit detailed, complete and legible service reports of all inspection and repairs performed using prescribed forms and procedures in a timely manner.* Keep supervisor regularly apprised of status of assigned repair jobs and assist in addressing customer questions and concerns.* Provide technical guidance, assistance, and training to internal technicians and customers as requested.* Troubleshoot field service delivery-related problems (weather, traffic, breakdowns) to resolution in real time.* Maintain all motor vehicle logs, documentation, and driving standards as may be required by the Department of Transportation (DOT), federal/state authorities, and the company.* Inspect all assigned vehicle and equipment daily and report repair and/or maintenance requests to designated manager. Maintain assigned vehicle in a clean and fueled state of readiness.* Maintain a professional and proper personal appearance at all times.* Keep up to date with developments in tooling, technologies and systems.## Qualifications* High school diploma or GED equivalent required. Diesel engine, construction equipment and/or truck engine training and certifications through accredited technical schools or relevant military experience preferred.* Minimum 4 to 6 years previous hands-on work experience as a diesel technician repairing Caterpillar or competitor spark ignited engines, electrical switchgear, and diesel/electric systems related components. Minimum 3 years related technician experience in a field service setting required.* Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.* Solid mechanical systems knowledge of diesel engines/engine failures and electrical and hydraulic systems.* Proficient in the use of mechanical test equipment including CAT ET, PL1000 interface, and EMCP programming.* Ability to safely use material handling equipment and tooling and wear company required PPE (protective eyewear, gloves, harnesses, footwear) during a shift assignment that could last between 8 and 11 hours.* Current Class D motor vehicle license, DOT medical certification, and other related licenses as required by the Department of Transportation, federal, and/or state statutes.* Must have and maintain a driving record (MVR) which adheres to the company’s motor vehicle policy standards.* Good knowledge of concepts, practices, and procedures within the transportation industry, including DOT regulations.* Excellent customer service and interpersonal communication skills.* Good problem solving skills, detail oriented, and ability to work with a high level of accuracy.* Good computer skills using related information system applications (ex: SIS, DBS).* Ability to perform duties with a sense of urgency, exceeding customer expectations.* Ability to work independently in a dynamic fast paced field service environment.* Ability to work standard five-day work schedule, including daily overtime, and weekend hours as necessary.* Possess a complete set of basic mechanic hand tools including drives, sockets, and wrenches.