Supervisor, Quality

Pantherx Specialty LLC; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Hybrid work model

Paid time off

Job summary

PANTHERx Rare Pharmacy in Pittsburgh, PA is seeking a Supervising Quality professional to oversee the daily activities of our Quality Specialists and ensure rigorous audit practices. You will guide the team to maintain accreditation readiness and drive continuous quality improvements.

The role requires hands-on leadership, strong organizational skills, and the ability to foster accountability across the quality function.

Qualifications

• Bachelor's degree; may consider a high school diploma and equivalent experience in lieu of a degree.
• Three years in a healthcare quality role with audits and accreditation support.
• Ability to lead or mentor others with strong organizational skills.

Responsibilities

• Supervises and mentors a team of Quality Specialists ensuring audits are completed on time.
• Assigns and prioritizes work; monitors progress and provides feedback.
• Escalates audit questions and issues; coordinates with Manager Quality Operations.
• Implements quality initiatives to meet program goals and improve processes.
• Prepares team performance metrics and presents to relevant committees.

Skills

Quality audits

Team leadership

Project management

Data analysis

EMR proficiency

MS Office

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office suite

Job description

7000 Diseases 500 Treatments 1 Rare Pharmacy PANTHERx is the nations largest rare disease pharmacy and we put the patient experience at the top of everything that we do If you are looking for a career in the healthcare field that embraces authentic dedication to patient care you dont need to look beyond PANTHERx In every line of service in every position and area of expertise PANTHERx associates are driven to provide the highest quality outcomes for our patients We are seeking team members who Are inspired and compassionate problem solvers; Produce high quality work; Thrive in the excitement of the ever challenging environment of modern medicine; and Are committed to achieving superior health outcomes for people living with rare and devastating diseases At PANTHERx we know our employees are the driving force in what we do We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers Guided by our mission to provide uncompromising quality every day we continue our strategic growth to further reach those affected by rare diseases Join the PANTHERx team and define your own RxARE future in healthcare Location Pittsburgh PA Hybrid Classification Exempt Status Full time Reports to Manager Quality Operations

Purpose The Supervisor Quality is responsible for overseeing the day to day activities of the Quality Specialists and ensuring the effective execution of quality processes and related procedures The role provides leadership guidance and support to maintain compliance with accreditation standards and drive continuous quality improvement initiatives The Supervisor will manage workflow monitor performance and foster a culture of accountability and excellence within the quality team Responsibilities Supervises and mentors a team of Quality Specialists ensuring timely and accurate completion of prescription file patient file and call recording auditsAssigns and prioritizes work monitors progress and provides feedback to team membersServes as the first point of escalation for audit related questions and issuesCollaborates with the Manager Quality Operations to implement quality initiatives and improvement projects to meet or exceed program goalsEnsures adherence to accreditation standards and internal policies across quality activitiesAnalyzes audit data to identify opportunities for process and training improvements and contributes to corrective action plansLeads quality improvement projects and supports larger initiatives for the Quality teamPromotes best practices and consistency in audit methodology across the teamTakes an increasing role in partner audits by coordinating the preparation meetings and materialsOversees deviations and CAPAs including review approval and effectiveness check processesAssists in preparation for internal and external audits as neededPrepares and presents team performance metrics to the Quality Operations Training and Billing teams in addition to the Quality Management CommitteeFacilitates regular team meetings to communicate updates share knowledge and reinforce quality standardsDevelops the skills of the Quality Specialists to optimize performance for increasing responsibilities Other responsibilities as assigned by the Manager Quality Operations

Required Qualifications Bachelors degree; may consider a high school diploma andr equivalent experience in lieu of a degreeMinimum of three 3 years in a healthcare quality role including experience conducting audits and supporting accreditation processesDemonstrated ability to lead or mentor others with strong organizational and prioritization skillsHigh degree of self direction and ability to work independentlyStrong knowledge of quality improvement and performance management conceptsProficiency in Microsoft Office and EMR systems

Preferred Qualifications Previous supervisory or team lead experienceCPHQ Certified Professional in Healthcare QualityExperience in specialty pharmacy or similar healthcare setting

Work Environment This position works in a home or professional office environment This role routinely uses standard office equipment such as computers phones photocopiers and fax machines

Physical Demands While performing the duties of this job the employee is regularly required to sit see talk or hear The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job

• Hybrid remote and flexible on site work schedules are available based on the position
• PANTHERx Rare Pharmacy also affords an excellent benefit package including but not limited to medical dental vision health savings and flexible spending accounts 401K with employer matching employer paid life insurance and shortlong term disability coverage and an Employee Assistance Program Generous paid time off is also available to all full time employees as well as limited paid time off for part time employees Of course we offer paid holidays too

Equal Opportunity PANTHERx Rare Pharmacy is an equal opportunity employer and does not discriminate in recruiting hiring promotions or any term or condition of employment based on race age religion gender ethnicity sexual orientation gender identity disability protected veterans status or any other characteristic protected by federal state or local laws