Director, Patient Access

Pantherx Specialty LLC; United States; Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid remote work

Medical, dental, vision insurance

401K with employer matching

Life insurance and disability coverage

Employee Assistance Program

Generous paid time off and holidays

Job summary

PANTHERx Rare Pharmacy is seeking a Director of Patient Access to lead a high-performing team across benefits verification, prior authorization, and copay support. You will drive performance against key KPIs and ensure alignment with manufacturer programs while collaborating with cross-functional partners.

The role emphasizes strategic program implementation, workflow optimization, and strong stakeholder engagement to improve access for patients with rare diseases.

Qualifications

• Bachelor's degree in a related field.
• 6+ years of experience in healthcare.
• 5+ years of experience in managing teams.
• Experience with specialty pharmacy access processes including benefits verification, prior authorization, copay support, and hub programs.
• Strong organizational leadership and problem solving skills.

Responsibilities

• Lead and manage a high performing team across benefits verification, prior authorization, and copay.
• Ensure KPIs such as speed to therapy, PA turnaround time, onboarding success, and adherence to manufacturer expectations.
• Oversee operational implementation of new manufacturer agreements and specialty drug launches with cross functional teams.
• Translate contract terms, SLAs, and access program requirements into workflows and SOPs.
• Collaborate with Pharmacy Operations, Revenue Cycle, Product, and IT to ensure end-to-end patient support.

Skills

Team leadership

Healthcare operations

Project coordination

Communication skills

Education

Bachelor's degree

Master's degree in Healthcare Administration

Tools

CRM platforms

Job description

Director of Patient Access

7000 Diseases 500 Treatments 1 Rare Pharmacy PANTHERx is the nations largest rare disease pharmacy and we put the patient experience at the top of everything that we do If you are looking for a career in the healthcare field that embraces authentic dedication to patient care you dont need to look beyond PANTHERx In every line of service in every position and area of expertise PANTHERx associates are driven to provide the highest quality outcomes for our patients We are seeking team members who Are inspired and compassionate problem solvers; Produce high quality work; Thrive in the excitement of the ever challenging environment of modern medicine; and Are committed to achieving superior health outcomes for people living with rare and devastating diseases At PANTHERx we know our employees are the driving force in what we do We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers Guided by our mission to provide uncompromising quality every day we continue our strategic growth to further reach those affected by rare diseases Join the PANTHERx team and define your own RxARE future in healthcare

Location and Job Details

Location Pittsburgh PA Hybrid Classification Exempt Status Full Time Reports to Sr Director Patient Access Purpose

Responsibilities

• Operational Leadership Leads and manages a high performing team across multiple functions including benefits verification prior authorization and copay assistanceEnsures team performance aligns with KPIs such as speed to therapy PA turnaround time patient onboarding success and adherence to manufacturer expectationsSupports staff development training and quality assurance processes to maintain excellence and complianceMonitors staffing levels workflow distribution and productivity to ensure optimal performance and scalabilityNavigates and resolves operational challenges with a proactive solutions focused mindsetProgram Implementation & Manufacturer Alignment Oversees operational implementation of new manufacturer agreements and specialty drug launches in coordination with business development and the implementation teamTranslates contract terms SLAs and access program requirements into executable workflows and SOPsServes as the patient access leader for onboarding new products ensuring seamless integration with existing systems staffing plans and reporting protocolsMaintains strong relationships with internal stakeholders Product Management to ensure contractual obligations with pharmaceutical manufacturers are fulfilled consistentlyProcess Optimization & Compliance Continuously evaluates and improves patient access workflows for speed quality compliance and efficiencyDrives execution of complex programs with a commitment to meeting deadlines and exceeding service expectationsMaintains up to date documentation and SOPs aligned with both regulatory requirements and manufacturer expectationsPartners with compliance training and IT teams to ensure accurate data collection reporting and audit readinessProactively identifies and resolves issues that may impact access performance or patient satisfactionContinuously improves workflows to deliver better results for patients and partnersEnsures SOPs and day to day execution adhere to payer regulatory and contractual standardsCross Functional Collaboration Collaborates closely with Pharmacy Operations Revenue Cycle Product and IT teams to ensure end to end patient support and alignment with broader business objectivesSupports system implementations or enhancements eg CRM workflow automation to improve team performance and reporting capabilitiesRepresents Patient Access in cross functional meetings and project workstreams related to drug onboarding process change or performance reviewCommunicates clearly and effectively across teams and with frontline staff

Required Qualifications

• A bachelors degree in a related fieldMinimum of six 6 years of experience in healthcareMinimum of five 5 years of experience in managing teams

Preferred Qualifications

• Masters degree in Healthcare Administration Business Nursing or related fieldMinimum of seven 7 years of experience in patient access pharmacy services or specialty healthcare; minimum of three 3 years in a leadership role managing large teamsStrong operational knowledge of specialty pharmacy access processes including benefits verification prior authorization copay support and hub programsDemonstrated experience implementing patient access workflows aligned with manufacturer programs or contractsExcellent organizational leadership and problem solving skillsExcellent communication skillsStrong understanding of payer policies access barriers and financial assistance resourcesFamiliarity with CRM or case management platforms and access reporting tools

Work Environment

This position operates in a home or professional office environment This role routinely uses standard office equipment such as computers phones photocopiers fax machines

Physical Demands

While performing the duties of this job the employee is regularly required to see talk or hear The employee frequently is required to sit; stand; walk; use hands and fingers handle or feel; and reach with hands and armsVisual acuity is necessary for tasks such as reading observing surroundings or working with various forms of data Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job

Benefits

• Hybrid remote and flexible on site work schedules are available based on the position
• PANTHERx Rare Pharmacy also affords an excellent benefit package including but not limited to medical dental vision health savings and flexible spending accounts
• 401K with employer matching
• employer paid life insurance and shortlong term disability coverage
• and an Employee Assistance Program
• Generous paid time off is also available to all full time employees
• Of course we offer paid holidays too

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer and does not discriminate in recruiting hiring promotions or any term or condition of employment based on race age religion gender ethnicity sexual orientation gender identity disability protected veterans status or any other characteristic protected by federal state or local laws