SUPERVISOR, PATIENT ACCESS SERVICES (3362)

Memorial Care; Springfield (IL); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Dental/ Vision insurance

Job summary

Memorial Health is seeking a supervisor to lead the front-end revenue cycle operations, ensuring efficient patient flow and accurate billing processes. The role emphasizes strong leadership, scheduling, and adherence to protocols in a fast-paced environment.

The position requires a high school diploma or GED with healthcare coursework, plus experience in patient access or billing. An Associate’s Degree is preferred for some tracks, with opportunities for growth within the Memorial Health system.

Qualifications

• High School diploma or equivalent required; college work in business or healthcare preferred.
• Associate’s Degree preferred for MPS and REQUIRED for ExpressCare.
• Three years’ experience in patient access/registration, medical billing, or insurance liaison; HS diploma/GED may substitute for degree.

Responsibilities

• Supervises daily operations and provides leadership of front-end revenue cycle functions.
• Reviews work schedules and assigns duties to optimize patient flow and production goals.
• Oversees accuracy of technical functions and ensures compliance with protocols and procedures.
• Plans work assignments and supervises recruitment, scheduling, coaching, and discipline.

Skills

Patient relations

Interpersonal skills

Communication skills

Detail orientation

Problem solving

Data entry

Chairing/leadership

Education

High School diploma or GED

Associate’s Degree preferred for MPS

Associate’s Degree REQUIRED for ExpressCare

Tools

Registration software

Basic computer systems

Job description

Focused on the Future of Care

We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type: On-site

Job Description Summary: Supervises the daily operations and provides technical and administrative leadership of the front-end revenue cycle functions. Reviews work schedules and assigns duties to ensure optimal patient flow and production goals. Oversees and evaluates accuracy and quality of technical functions. Ensures compliance with protocols and procedures. Plans and prioritizes work assignments. Supervises various personnel functions including recruitment, scheduling, coaching and discipline.

Education:

• High School diploma or equivalent required, and college course work in business or a health care curriculum highly preferred.
• Associate’s Degree is preferred for MPS and REQUIRED for ExpressCare.

Three (3) years’ experience as a patient access/registration, medical billing, or insurance liaison and High School Diploma or GED may be considered in lieu of an Associate’s Degree.

Experience:

• One (1) year minimum in a lead or supervisor position is preferred.

Other Knowledge/Skills/Abilities:

• Demonstrates superior patient relations and interpersonal skills; demonstrates an appropriate level of mental and emotional tolerance and even temperament when interacting with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization.
• Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claims, preferred.
• Working knowledge of computers, required. Ability to enter and retrieve data, and electronically notate registration software, and other required applications/systems.
• Must demonstrate ability to work successfully with internal and external customers.
• Must demonstrate detail orientation, critical thinking, and problem solving ability.
• Must demonstrate excellent oral and written communication and customer services skills, with ability to maintain a calm and professional demeanor in high stress situations.
• Must demonstrate ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
• Ability to effectively manage competing priorities and work independently in a rapidly changing environment.
• Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families.
• Demonstrated technical knowledge and proficiency to work in any area of unit responsibility (as assigned), required.

Pay Transparency $22.92 - $35.52

Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/