PATIENT ACCESS SPECIALIST I (1280M)

Springfield Memorial Hospital; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance

Job summary

Memorial Health is seeking a Patient Access Specialist to coordinate patient entry, ensure accurate registration, and support financial and compliance functions. The role requires interacting with patients to collect demographics and insurance data while maintaining confidentiality in a fast-paced hospital setting.

The ideal candidate will have strong interpersonal skills, attention to detail, and experience in patient access or similar office roles.

Qualifications

• High School Diploma required.
• 1 year business office experience preferred: Patient Access, Billing and collections, Insurance principles and practices, Accounts receivable.
• Completion of 12 hours of coursework in a business or healthcare-related field may substitute for business office experience.
• Previous Patient Access experience strongly preferred.

Responsibilities

• Accurately process patient registration and admission information
• Collect and verify patient demographics and insurance information
• Perform financial collections and explain payment responsibilities
• Present and explain required legal, ethical, and compliance documents during registration
• Maintain confidentiality and compliance with healthcare regulations
• Schedule services such as mammography screenings
• Serve as liaison between ancillary departments and Patient Access Services teams
• Provide service in patient care environments with professionalism and compassion

Skills

Interpersonal skills

Customer service

Data entry

Communication

Problem solving

Attention to detail

Teamwork

Medical terminology

Education

High School Diploma

Business/Healthcare coursework (12 hours)

Tools

Registration software

Job description

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type

On-site

Job Description Summary

The Patient Access Specialist is responsible for coordinating patient entry into hospital and affiliated healthcare services. The position ensures accurate and efficient patient registration while supporting financial, compliance, and customer service functions.

Key Responsibilities

• Accurately process patient registration and admission information
• Collect and verify patient demographic details and insurance (third-party payer) information
• Perform financial collections and explain payment responsibilities
• Present and explain required legal, ethical, and compliance documents during registration
• Maintain confidentiality and compliance with healthcare regulations
• Schedule services such as mammography screenings
• Serve as a liaison between ancillary departments and Patient Access Services teams
• Provide service in patient care environments while maintaining professionalism and compassion

Knowledge & Compliance Requirements

• JCAHO standards
• Patient Rights and Responsibilities
• HIPAA privacy regulations
• HMOs and commercial insurance payers
• Departmental policies and procedures

Work Schedule

• Shift: Day
• Hours:8:30am-5:00pm
• Weekends: Rotation as Specified by Department
• FTE: 1.0 (Full-Time)

Education

High School Diploma required.

Licensure / Certification / Registry

Must successfully complete assigned annual education through Healthcare Business Insights.

Experience

• Minimum of one (1) year of business office experience preferred, including:
  • Patient Access
  • Billing and collections
  • Insurance principles and practices
  • Accounts receivable
• Completion of twelve (12) hours of coursework in a business or healthcare-related field may substitute for business office experience.
• Previous Patient Access experience strongly preferred.

Knowledge, Skills, and Abilities

• Comprehensive understanding of Patient Access Service functions to support accurate registration and reimbursement processes.
• Strong interpersonal and patient relations skills with demonstrated professionalism, tact, and sensitivity when interacting with patients, families, staff, and the public.
• Ability to maintain emotional composure and professionalism in fast-paced or high-stress environments.
• Proficient computer skills including data entry, electronic documentation, and use of registration software and healthcare systems.
• Excellent attention to detail with strong critical thinking and problem-solving abilities.
• Effective oral and written communication skills with exceptional customer service focus.
• Demonstrated flexibility, sound judgment, and initiative when managing competing priorities.
• Ability to work independently while contributing positively to team and organizational goals.
• Skilled in patient education, persuasion, and negotiation related to financial and registration processes.
• Knowledge of medical terminology, CPT procedural coding, ICD-10-CM diagnosis coding, and hospital billing claims preferred but not required.

Pay Transparency

$16.00 - $23.64 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/

Accommodation

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.