PATIENT ACCESS TEAM LEADER (3443)

Memorial Health; Jacksonville (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance

Job summary

Memorial Health is hiring an on-site Patient Access Team Lead in Illinois to guide daily operations, coordinate staffing, and support patient flow. The role acts as a resource when supervisors are away, ensuring efficient registration and revenue cycle processes.

The ideal candidate has 2+ years in patient access or related roles and at least 1 year of leadership experience, with strong communication and customer service skills. Proficiency in Microsoft Office and EHR systems is preferred.

Qualifications

• Two years of experience as Patient Access Associate/ Specialist or related role in healthcare registration, insurance, revenue cycle, or clinical office.
• Minimum one year of leadership/supervisory experience in a Patient Access department.

Responsibilities

• Lead day-to-day operations and coordinate staff within the assigned area.
• Assist with scheduling and staffing to meet patient volumes and maintain efficiency.
• Ensure excellent patient service and adherence to departmental workflows.
• Provide guidance and training to staff, and cover supervision in absence of Manager.

Skills

Leadership

Customer service

Verbal communication

Written communication

Multi-tasking

Problem solving

Training/coaching

HIPAA knowledge

Microsoft Office

EHR systems

Education

High school diploma

Associate degree or higher

CHAA/CHAM certification

Tools

Microsoft Office

EHR systems

Job description

Focused on the Future of Care

We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type: On-site

Job Description Summary

The Patient Access Team Lead is responsible for providing day-to-day leadership, guidance, and coordination for colleagues within their assigned area. This role serves as a resource to staff and assumes designated supervisory responsibilities in the absence of the Supervisor or Manager. The Team Lead assists with assigning daily work, coordinating staffing needs, and supporting operational efficiency throughout the shift. They proactively monitor patient volumes, coordinate additional staffing when needed, and organize team resources to respond effectively to unexpected increases in patient activity while maintaining excellent patient service and departmental workflow.

Education

• High school diploma or equivalent required.
• Associate degree or higher preferred.

Licensure/Certification/Registry

• Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred.

Experience

• Minimum of two (2) years of experience as a Patient Access Associate/Specialist or in a related healthcare registration, insurance, revenue cycle, collections, or clinical office role required.
• Minimum of one (1) year of experience within a Patient Access department or previous leadership/supervisory experience required.

Other Knowledge, Skills, and Abilities

• Demonstrated ability to organize, prioritize, and coordinate multiple responsibilities in a fast-paced healthcare environment.
• Excellent customer service and interpersonal skills with the ability to build positive working relationships and support exceptional patient experiences.
• Strong verbal and written communication, problem-solving, training, coaching, and organizational skills.
• Ability to work independently, exercise sound judgment, and make decisions with minimal supervision.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams; experience with healthcare registration and electronic health record (EHR) systems preferred.
• Working knowledge of patient registration, insurance verification, scheduling, financial clearance, and revenue cycle processes.
• Ability to maintain confidentiality and handle sensitive patient information in accordance with HIPAA and organizational policies.
• Demonstrated ability to lead by example, adapt to changing priorities, and effectively support departmental goals and operational needs.

Pay Transparency $18.34 - $28.42 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options.

All benefits can be found at https://jobs.memorial.health/about/benefits/

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.