PATIENT ACCESS SPECIALIST I (1280P)

Jacksonville Memorial Hospital; United States; On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Memorial Health is seeking a part-time Patient Access representative for on-site registration and information processing. The role involves accurate data capture, HIPAA compliance, and coordination with billing and various departments.

You will handle patient flow, verify demographics, and support collections while maintaining excellent customer service. The position requires a high school diploma, about 1 year in a business office or related field, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• One year of business office experience preferred (Patient Access, billing, collections, or accounts receivable).
• Completion of 12 hours coursework in business/healthcare may substitute for experience.

Responsibilities

• Assist in providing access to hospital services and register patient visits with accuracy.
• Explain and collect required information and documents; support financial collections as needed.
• Serve as liaison between Patient Access and other departments to ensure smooth workflow.

Skills

Customer service

Communication skills

Interpersonal skills

Computer skills

Detail orientation

Problem solving

Education

High School diploma

Tools

Registration software

Job description

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type

On-site

Job Description Summary

Assists in providing access to services provided at the hospital and/or other service area. Processes registration information for the patient visit, obtaining patient demographic and third party information with a high degree of accuracy, and performs financial collections. Performs the timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Maintains knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, Commercial Payers, and departmental / system policies and procedures. Work may be performed in a patient care area. Serves as a liaison between ancillary departments and other Patient Access Services areas.

Shift Hours

4:00 AM - 10:30 AM

Days Worked

Every other weekend

FTE

0.5 Part-Time

Education

High School diploma or equivalent required.

Experience

One (1) years of business office experience, preferably in the areas of Patient Access, billing, collections, insurance principles/practices, or accounts receivable. Completion of 12 (twelve) hours of coursework in a business or healthcare related field of study may be considered in lieu of business office experience. Previous experience in Patient Access is highly desirable.

Other Knowledge/Skills/Abilities

Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. Demonstrates superior patient relations and interpersonal skills; demonstrates an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization. Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate registration software, and other required applications/systems. Must demonstrate detail orientation, critical thinking, and problem solving ability. Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations. Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations. Ability to effectively manage competing priorities and work independently in a rapidly changing environment. Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families. Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claims preferred, but not required.

Pay Transparency

$16.00 - $23.64

Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/

Accommodation

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.