PATIENT ACCESS ASSOCIATE I (342L)

Memorial Health; Lincoln (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Memorial Health in Lincoln, IL is seeking a Patient Access Associate to provide access to hospital services, handling pre-registration and registration with accuracy, and serving as a liaison between departments.

You will work on site, handle switchboard duties, collect demographics and third-party info, and assist with financial collections, with strong customer service expectations.

Qualifications

• 2 years of customer service experience preferred.
• Medical terminology, medical office, registration or billing experience strongly preferred.

Responsibilities

• Pre-registration and registration of patients with high accuracy.
• Obtain patient demographics and third-party information.
• Perform financial collections as needed.
• Operate hospital switchboard and dispatch for emergencies.
• Liaise between ancillary departments and Patient Access Services.

Skills

Customer Service

Interpersonal Skills

Communication

Critical Thinking

Multitasking

Detail Orientation

Stress Management

Professional Demeanor

Education

High School/GED

Job description

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type:

On-site

Job Description Summary:

Our Patient Access Associate will assist in providing access to services provided at the hospital and/or other service area. Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement. This position is primarily responsible for the pre-registration and registration of patients at Lincoln Memorial Hospital. This position is primarily responsible for the registration information of the patient visit, obtaining patient demographics, third party information with a high degree of accuracy, and may perform financial collections. Other key roles include serving as the switchboard for the hospital and dispatchers for all emergent situations. Serve as a liaison between ancillary departments and other Patient Access Services areas.

Job Description:

High School Graduate or GED equivalent preferred.

Experience:

• 2 years of customer service experience preferred.
• Medical terminology, medical office, registration or billing experience strongly preferred.

Other Knowledge/Skills/Abilities:

• Outstanding interpersonal and customer relation skills required. Must demonstrate ability to work successfully with internal and external customers.
• Excellent computer skills, critical thinking and multitasking skills required.
• Must be flexible, organized and able to function well in stressful situations.
• Must demonstrate detail orientation, critical thinking, and problem solving ability.
• Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
• Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
• Ability to effectively manage competing priorities and work independently in a rapidly changing environment.

Familiarity with state and federal regulations, insurance requirements/guidelines, and hospital, department and Joint Commission policies and procedures must be obtained within 1 year of hire and maintained throughout employment.

Pay Transparency

$16.50 - $24.82 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options.

All benefits can be found at https://jobs.memorial.health/about/benefits/

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail].

Requests will be handled confidentially.